This is only a One-Time fee - so when our customer purchase a device, and let's say we got it from Apple or Samsung to name a few. They're completely locked, no services cannot be used on it whatsoever. So AT&T undergo this process of activating them so that the services can finally work on it.
So this fee is actually like the set up fee for these new devices.
Thank you for bringing this to our attention. This is not the way AT&T would want to do business and I do apologize in behalf of the previous representative for any miscommunication. Allow me to take full responsibility of this issue and I want to make sure that your concern is addressed properly within your initial chat with me.
I can file a feedback form to make sure that this won't happen again and take action for this. I do apologize for any inconvenience this may have cause. I just wanted to ensure that you're confident that we have everything covered today.