6/5/2019
---------------------------------------------
11204035781559741384
LAURA BELL
121 LEAFY LN, null, ROSCOMMON, MI, 48653-9238
8658
[email protected]
522588
Call Back Number: 989 915 7800
IMEI/ICCID verified? No
Old Service Provider (If Porting)
Port Eligibility Checked NA
Reason for Call & Steps Taken: cust called in to find out the status of the SIM card that she stated that she was suppose to be getting. She stated that when she look at the acct it shows that it was delivered, but she doesnt have it. I authenticated the acct and I adv the cust that I will have to get her over to the care dept to find out the status of her order. xfered her to care.
---------------------------------------------
00003025601559742173
NORA MULLINS
194 COLLEEN DR, null, BURNSIDE, KY, 42519-
0938----> 3940----> 0495
[email protected]
470620
Call Back Number
IMEI/ICCID verified? Yes/No
Old Service Provider (If Porting)
Port Eligibility Checked Yes/No/NA
Reason for Call & Steps Taken: cust called in to get her devices activated. Cust was not able to authenticate the acct. I adv her to go back and look thru her emails and her bank statements in order to find out what the card was that she used on the acct.
---------------------------------------------
11102046261559742709
Shannon Lawson
119 CHARWOOD CIR, null, ROCHESTER, NY, 14609
4502
533514
OSP: vzw
Acct: 28663200900001
Pin: 0774
MDN: 585 953 3319
IMEI: 353058108061368
ICCID: 89148000005182390062
Call Back Number: 585 546 1140
IMEI/ICCID verified? Yes
Old Service Provider (If Porting)
Port Eligibility Checked Yes
Reason for Call & Steps Taken: cust called in to get her number ported over. I authenticated the acct and I gathered all of the info needed to port the number. I adv the cust that a pending port was submitted and that it was coming back with an incorrect pin number, and the same pin that she provided was the same pin that was entered. I adv her that I can call to VZW and she stated that she will call back later bc she is at work and she dont have the time.
---------------------------------------------
00075143411559743550
Dolores Gross
237434503
cust called in stating that she needed to know her username and her mobile number. I attempted to find a mobile acct but she then stated that she has jitterbug and not spectrum mobile. She stated that she was trying to go on facebook and get her browser but it was asking for her mobile number and her username. xfered her to internet repair for further help with obtaining her username.
Call Back Number
IMEI/ICCID verified? Yes/No
Old Service Provider (If Porting)
Port Eligibility Checked Yes/No/NA
Reason for Call & Steps Taken:
---------------------------------------------------------
--------------------------------------------
11200123451559749835
EDITH MASOUD
6008 NEUSE ST, null, RALEIGH, NC, 27610-
5177
533127
OSP: Vzw
Acct:
Pin: 1958
MDN: 984 218 0457
IMEI: 356294091900109
ICCID: 89148000005039613658
Call Back Number: 919 720 4142
IMEI/ICCID verified? Yes
Old Service Provider (If Porting)
Port Eligibility Checked Yes/No/NA
Reason for Call & Steps Taken: cust called in to get her number ported. I authenticated the acct and I gathered all of the info. As I am asking probing questions I adv the cust that with having to call to the OSP they will have to send her a code to her old dev in order to reset her pin, she stated that she will have to find her old dev and then give us a cb to make sure that she is prepared to port the number over.
---------------------------------------------
11205126501559750395
THOMAS GILLESPIE
41 PARKER RD, null, HOLDEN, MA, 01520
6368
[email protected]
533131
OSP: Vzw
Acct:
Pin: 1776
MDN:
IMEI: 355436071627480
ICCID: 89148000005173378654
Call Back Number: 508 852 3295
IMEI/ICCID verified? Yes/No
Old Service Provider (If Porting)
Port Eligibility Checked Yes/No/NA
Reason for Call & Steps Taken: cust calle din to get help figuring out which sim card goes to whicgh dev as he had 3 of them. I authenticated the acct and I adv him which sim goes to what dev. I did offere to port the number, but the cust stated that he would try to do it, I did adv him about doing the SOftware update before swapping sims, and making sure that he had all OSP info. I did adv him of the 3 hrs SLA and I did adv him to test the dev to make sure it is working if he decides to do it online.
--------------------------------------------
00003011981559751202
Jeff from Sales
rep from sales wanted to know if the cust could still port if they didnt originally put in a port request. I adv the rep that they could still port as long as the number is still active and they have the acct number and pin for the OSP.
Call Back Number
IMEI/ICCID verified? Yes/No
Old Service Provider (If Porting)
Port Eligibility Checked Yes/No/NA
Reason for Call & Steps Taken:
---------------------------------------------
00003077781559753018
Celeste Olsen
P2802426
9217
South Ridge MA
1883
Nancy Cole
33 LINCOLN ST, null, SPENCER, MA, 01562
[email protected]
518595
MDN: 774 200 0210
IMEI: 359648090652978
ICCID: 89148000005149684581
PIXEL 3a XL
Call Back Number: 508 909 6627
IMEI/ICCID verified? Yes
Old Service Provider (If Porting)
Port Eligibility Checked NA
Reason for Call & Steps Taken: store rep called in to get help with a cust dev. I authenticated the acct and I adv the rep that the dev is showing that it is active however it wasnt connected to the network. After waiting a few min the cust began to get her alerts that her dev was on activated on the netwrok. We did the 360 testing and all features were working.
Store rep was really pushy and trying to rush me thru the process.
---------------------------------------------
00009014431559754438
Jose Alicia FLORES
5834 LAKE CHAMPLAIN DR, null, ORLANDO, FL, 32829-
130020
Call Back Number
IMEI/ICCID verified? Yes/No
Old Service Provider (If Porting)
Port Eligibility Checked Yes/No/NA
Reason for Call & Steps Taken:
---------------------------------------------
00003005301559754958
DAVID MCKAY
550 S CLINTON ST, 501, SYRACUSE, NY, 13202
8954
537160
MDN: 315 412 9144
IMEI: 357066080451495
ICCID: 89148000005009119066
Call Back Number: 315 289 0111
IMEI/ICCID verified? Yes
Old Service Provider (If Porting)
Port Eligibility Checked NA
Reason for Call & Steps Taken:
cust called in bc he was having issues with his dev. I authenticated the acct and I adv the cust that his number is deactivated and I will have to esc to tier 3. I adv the cust that he will get a call within 2 hrs.
He stated that prev rep have placed tickets for him and no one has given him a call back as of yet. I adv him that I will make sure that I place in the notes of this concern.
---------------------------------------------
Call Back Number
IMEI/ICCID verified? Yes/No
Old Service Provider (If Porting)
Port Eligibility Checked Yes/No/NA
Reason for Call & Steps Taken:
---------------------------------------------
Call Back Number
IMEI/ICCID verified? Yes/No
Old Service Provider (If Porting)
Port Eligibility Checked Yes/No/NA
Reason for Call & Steps Taken:
---------------------------------------------
Call Back Number
IMEI/ICCID verified? Yes/No
Old Service Provider (If Porting)
Port Eligibility Checked Yes/No/NA
Reason for Call & Steps Taken:
---------------------------------------------------------
Call Back Number
IMEI/ICCID verified? Yes/No
Old Service Provider (If Porting)
Port Eligibility Checked Yes/No/NA
Reason for Call & Steps Taken:
---------------------------------------------------------
---------------------------------------------
11204035781559741384
LAURA BELL
121 LEAFY LN, null, ROSCOMMON, MI, 48653-9238
8658
[email protected]
522588
Call Back Number: 989 915 7800
IMEI/ICCID verified? No
Old Service Provider (If Porting)
Port Eligibility Checked NA
Reason for Call & Steps Taken: cust called in to find out the status of the SIM card that she stated that she was suppose to be getting. She stated that when she look at the acct it shows that it was delivered, but she doesnt have it. I authenticated the acct and I adv the cust that I will have to get her over to the care dept to find out the status of her order. xfered her to care.
---------------------------------------------
00003025601559742173
NORA MULLINS
194 COLLEEN DR, null, BURNSIDE, KY, 42519-
0938----> 3940----> 0495
[email protected]
470620
Call Back Number
IMEI/ICCID verified? Yes/No
Old Service Provider (If Porting)
Port Eligibility Checked Yes/No/NA
Reason for Call & Steps Taken: cust called in to get her devices activated. Cust was not able to authenticate the acct. I adv her to go back and look thru her emails and her bank statements in order to find out what the card was that she used on the acct.
---------------------------------------------
11102046261559742709
Shannon Lawson
119 CHARWOOD CIR, null, ROCHESTER, NY, 14609
4502
533514
OSP: vzw
Acct: 28663200900001
Pin: 0774
MDN: 585 953 3319
IMEI: 353058108061368
ICCID: 89148000005182390062
Call Back Number: 585 546 1140
IMEI/ICCID verified? Yes
Old Service Provider (If Porting)
Port Eligibility Checked Yes
Reason for Call & Steps Taken: cust called in to get her number ported over. I authenticated the acct and I gathered all of the info needed to port the number. I adv the cust that a pending port was submitted and that it was coming back with an incorrect pin number, and the same pin that she provided was the same pin that was entered. I adv her that I can call to VZW and she stated that she will call back later bc she is at work and she dont have the time.
---------------------------------------------
00075143411559743550
Dolores Gross
237434503
cust called in stating that she needed to know her username and her mobile number. I attempted to find a mobile acct but she then stated that she has jitterbug and not spectrum mobile. She stated that she was trying to go on facebook and get her browser but it was asking for her mobile number and her username. xfered her to internet repair for further help with obtaining her username.
Call Back Number
IMEI/ICCID verified? Yes/No
Old Service Provider (If Porting)
Port Eligibility Checked Yes/No/NA
Reason for Call & Steps Taken:
---------------------------------------------------------
--------------------------------------------
11200123451559749835
EDITH MASOUD
6008 NEUSE ST, null, RALEIGH, NC, 27610-
5177
533127
OSP: Vzw
Acct:
Pin: 1958
MDN: 984 218 0457
IMEI: 356294091900109
ICCID: 89148000005039613658
Call Back Number: 919 720 4142
IMEI/ICCID verified? Yes
Old Service Provider (If Porting)
Port Eligibility Checked Yes/No/NA
Reason for Call & Steps Taken: cust called in to get her number ported. I authenticated the acct and I gathered all of the info. As I am asking probing questions I adv the cust that with having to call to the OSP they will have to send her a code to her old dev in order to reset her pin, she stated that she will have to find her old dev and then give us a cb to make sure that she is prepared to port the number over.
---------------------------------------------
11205126501559750395
THOMAS GILLESPIE
41 PARKER RD, null, HOLDEN, MA, 01520
6368
[email protected]
533131
OSP: Vzw
Acct:
Pin: 1776
MDN:
IMEI: 355436071627480
ICCID: 89148000005173378654
Call Back Number: 508 852 3295
IMEI/ICCID verified? Yes/No
Old Service Provider (If Porting)
Port Eligibility Checked Yes/No/NA
Reason for Call & Steps Taken: cust calle din to get help figuring out which sim card goes to whicgh dev as he had 3 of them. I authenticated the acct and I adv him which sim goes to what dev. I did offere to port the number, but the cust stated that he would try to do it, I did adv him about doing the SOftware update before swapping sims, and making sure that he had all OSP info. I did adv him of the 3 hrs SLA and I did adv him to test the dev to make sure it is working if he decides to do it online.
--------------------------------------------
00003011981559751202
Jeff from Sales
rep from sales wanted to know if the cust could still port if they didnt originally put in a port request. I adv the rep that they could still port as long as the number is still active and they have the acct number and pin for the OSP.
Call Back Number
IMEI/ICCID verified? Yes/No
Old Service Provider (If Porting)
Port Eligibility Checked Yes/No/NA
Reason for Call & Steps Taken:
---------------------------------------------
00003077781559753018
Celeste Olsen
P2802426
9217
South Ridge MA
1883
Nancy Cole
33 LINCOLN ST, null, SPENCER, MA, 01562
[email protected]
518595
MDN: 774 200 0210
IMEI: 359648090652978
ICCID: 89148000005149684581
PIXEL 3a XL
Call Back Number: 508 909 6627
IMEI/ICCID verified? Yes
Old Service Provider (If Porting)
Port Eligibility Checked NA
Reason for Call & Steps Taken: store rep called in to get help with a cust dev. I authenticated the acct and I adv the rep that the dev is showing that it is active however it wasnt connected to the network. After waiting a few min the cust began to get her alerts that her dev was on activated on the netwrok. We did the 360 testing and all features were working.
Store rep was really pushy and trying to rush me thru the process.
---------------------------------------------
00009014431559754438
Jose Alicia FLORES
5834 LAKE CHAMPLAIN DR, null, ORLANDO, FL, 32829-
130020
Call Back Number
IMEI/ICCID verified? Yes/No
Old Service Provider (If Porting)
Port Eligibility Checked Yes/No/NA
Reason for Call & Steps Taken:
---------------------------------------------
00003005301559754958
DAVID MCKAY
550 S CLINTON ST, 501, SYRACUSE, NY, 13202
8954
537160
MDN: 315 412 9144
IMEI: 357066080451495
ICCID: 89148000005009119066
Call Back Number: 315 289 0111
IMEI/ICCID verified? Yes
Old Service Provider (If Porting)
Port Eligibility Checked NA
Reason for Call & Steps Taken:
cust called in bc he was having issues with his dev. I authenticated the acct and I adv the cust that his number is deactivated and I will have to esc to tier 3. I adv the cust that he will get a call within 2 hrs.
He stated that prev rep have placed tickets for him and no one has given him a call back as of yet. I adv him that I will make sure that I place in the notes of this concern.
---------------------------------------------
Call Back Number
IMEI/ICCID verified? Yes/No
Old Service Provider (If Porting)
Port Eligibility Checked Yes/No/NA
Reason for Call & Steps Taken:
---------------------------------------------
Call Back Number
IMEI/ICCID verified? Yes/No
Old Service Provider (If Porting)
Port Eligibility Checked Yes/No/NA
Reason for Call & Steps Taken:
---------------------------------------------
Call Back Number
IMEI/ICCID verified? Yes/No
Old Service Provider (If Porting)
Port Eligibility Checked Yes/No/NA
Reason for Call & Steps Taken:
---------------------------------------------------------
Call Back Number
IMEI/ICCID verified? Yes/No
Old Service Provider (If Porting)
Port Eligibility Checked Yes/No/NA
Reason for Call & Steps Taken:
---------------------------------------------------------