6/5/2019
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11204035781559741384
LAURA BELL
121 LEAFY LN, null, ROSCOMMON, MI, 48653-9238
8658
[email protected]
522588
Call Back Number: 989 915 7800
IMEI/ICCID verified? No
Old Service Provider (If Porting)
Port Eligibility Checked NA
Reason for Call & Steps Taken: cust called in to find out the status of the SIM card that she stated that she was suppose to be getting. She stated that when she look at the acct it shows that it was delivered, but she doesnt have it. I authenticated the acct and I adv the cust that I will have to get her over to the care dept to find out the status of her order. xfered her to care.
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00003025601559742173
NORA MULLINS
194 COLLEEN DR, null, BURNSIDE, KY, 42519-
0938----> 3940----> 0495
[email protected]
470620
Call Back Number
IMEI/ICCID verified? Yes/No
Old Service Provider (If Porting)
Port Eligibility Checked Yes/No/NA
Reason for Call & Steps Taken: cust called in to get her devices activated. Cust was not able to authenticate the acct. I adv her to go back and look thru her emails and her bank statements in order to find out what the card was that she used on the acct.
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11102046261559742709
Shannon Lawson
119 CHARWOOD CIR, null, ROCHESTER, NY, 14609
4502
533514
OSP: vzw
Acct: 28663200900001
Pin: 0774
MDN: 585 953 3319
IMEI: 353058108061368
ICCID: 89148000005182390062
Call Back Number: 585 546 1140
IMEI/ICCID verified? Yes
Old Service Provider (If Porting)
Port Eligibility Checked Yes
Reason for Call & Steps Taken: cust called in to get her number ported over. I authenticated the acct and I gathered all of the info needed to port the number. I adv the cust that a pending port was submitted and that it was coming back with an incorrect pin number, and the same pin that she provided was the same pin that was entered. I adv her that I can call to VZW and she stated that she will call back later bc she is at work and she dont have the time.
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00075143411559743550
Dolores Gross
237434503
cust called in stating that she needed to know her username and her mobile number. I attempted to find a mobile acct but she then stated that she has jitterbug and not spectrum mobile. She stated that she was trying to go on facebook and get her browser but it was asking for her mobile number and her username. xfered her to internet repair for further help with obtaining her username.
Call Back Number
IMEI/ICCID verified? Yes/No
Old Service Provider (If Porting)
Port Eligibility Checked Yes/No/NA
Reason for Call & Steps Taken:
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5.
Call Back Number
IMEI/ICCID verified? Yes/No
Old Service Provider (If Porting)
Port Eligibility Checked Yes/No/NA
Reason for Call & Steps Taken:
---------------------------------------------------------
6.
Call Back Number
IMEI/ICCID verified? Yes/No
Old Service Provider (If Porting)
Port Eligibility Checked Yes/No/NA
Reason for Call & Steps Taken:
--------------------------------------------
7.
Call Back Number
IMEI/ICCID verified? Yes/No
Old Service Provider (If Porting)
Port Eligibility Checked Yes/No/NA
Reason for Call & Steps Taken:
---------------------------------------------
Call Back Number
IMEI/ICCID verified? Yes/No
Old Service Provider (If Porting)
Port Eligibility Checked Yes/No/NA
Reason for Call & Steps Taken:
---------------------------------------------
9.
Call Back Number
IMEI/ICCID verified? Yes/No
Old Service Provider (If Porting)
Port Eligibility Checked Yes/No/NA
Reason for Call & Steps Taken:
---------------------------------------------
10.
Call Back Number
IMEI/ICCID verified? Yes/No
Old Service Provider (If Porting)
Port Eligibility Checked Yes/No/NA
Reason for Call & Steps Taken:
---------------------------------------------
11.
Call Back Number
IMEI/ICCID verified? Yes/No
Old Service Provider (If Porting)
Port Eligibility Checked Yes/No/NA
Reason for Call & Steps Taken:
---------------------------------------------
12.
Call Back Number
IMEI/ICCID verified? Yes/No
Old Service Provider (If Porting)
Port Eligibility Checked Yes/No/NA
Reason for Call & Steps Taken:
---------------------------------------------
13.
Call Back Number
IMEI/ICCID verified? Yes/No
Old Service Provider (If Porting)
Port Eligibility Checked Yes/No/NA
Reason for Call & Steps Taken:
---------------------------------------------
14.
Call Back Number
IMEI/ICCID verified? Yes/No
Old Service Provider (If Porting)
Port Eligibility Checked Yes/No/NA
Reason for Call & Steps Taken:
---------------------------------------------------------
15.
Call Back Number
IMEI/ICCID verified? Yes/No
Old Service Provider (If Porting)
Port Eligibility Checked Yes/No/NA
Reason for Call & Steps Taken:
---------------------------------------------------------
---------------------------------------------
11204035781559741384
LAURA BELL
121 LEAFY LN, null, ROSCOMMON, MI, 48653-9238
8658
[email protected]
522588
Call Back Number: 989 915 7800
IMEI/ICCID verified? No
Old Service Provider (If Porting)
Port Eligibility Checked NA
Reason for Call & Steps Taken: cust called in to find out the status of the SIM card that she stated that she was suppose to be getting. She stated that when she look at the acct it shows that it was delivered, but she doesnt have it. I authenticated the acct and I adv the cust that I will have to get her over to the care dept to find out the status of her order. xfered her to care.
---------------------------------------------
00003025601559742173
NORA MULLINS
194 COLLEEN DR, null, BURNSIDE, KY, 42519-
0938----> 3940----> 0495
[email protected]
470620
Call Back Number
IMEI/ICCID verified? Yes/No
Old Service Provider (If Porting)
Port Eligibility Checked Yes/No/NA
Reason for Call & Steps Taken: cust called in to get her devices activated. Cust was not able to authenticate the acct. I adv her to go back and look thru her emails and her bank statements in order to find out what the card was that she used on the acct.
---------------------------------------------
11102046261559742709
Shannon Lawson
119 CHARWOOD CIR, null, ROCHESTER, NY, 14609
4502
533514
OSP: vzw
Acct: 28663200900001
Pin: 0774
MDN: 585 953 3319
IMEI: 353058108061368
ICCID: 89148000005182390062
Call Back Number: 585 546 1140
IMEI/ICCID verified? Yes
Old Service Provider (If Porting)
Port Eligibility Checked Yes
Reason for Call & Steps Taken: cust called in to get her number ported over. I authenticated the acct and I gathered all of the info needed to port the number. I adv the cust that a pending port was submitted and that it was coming back with an incorrect pin number, and the same pin that she provided was the same pin that was entered. I adv her that I can call to VZW and she stated that she will call back later bc she is at work and she dont have the time.
---------------------------------------------
00075143411559743550
Dolores Gross
237434503
cust called in stating that she needed to know her username and her mobile number. I attempted to find a mobile acct but she then stated that she has jitterbug and not spectrum mobile. She stated that she was trying to go on facebook and get her browser but it was asking for her mobile number and her username. xfered her to internet repair for further help with obtaining her username.
Call Back Number
IMEI/ICCID verified? Yes/No
Old Service Provider (If Porting)
Port Eligibility Checked Yes/No/NA
Reason for Call & Steps Taken:
---------------------------------------------------------
5.
Call Back Number
IMEI/ICCID verified? Yes/No
Old Service Provider (If Porting)
Port Eligibility Checked Yes/No/NA
Reason for Call & Steps Taken:
---------------------------------------------------------
6.
Call Back Number
IMEI/ICCID verified? Yes/No
Old Service Provider (If Porting)
Port Eligibility Checked Yes/No/NA
Reason for Call & Steps Taken:
--------------------------------------------
7.
Call Back Number
IMEI/ICCID verified? Yes/No
Old Service Provider (If Porting)
Port Eligibility Checked Yes/No/NA
Reason for Call & Steps Taken:
---------------------------------------------
Call Back Number
IMEI/ICCID verified? Yes/No
Old Service Provider (If Porting)
Port Eligibility Checked Yes/No/NA
Reason for Call & Steps Taken:
---------------------------------------------
9.
Call Back Number
IMEI/ICCID verified? Yes/No
Old Service Provider (If Porting)
Port Eligibility Checked Yes/No/NA
Reason for Call & Steps Taken:
---------------------------------------------
10.
Call Back Number
IMEI/ICCID verified? Yes/No
Old Service Provider (If Porting)
Port Eligibility Checked Yes/No/NA
Reason for Call & Steps Taken:
---------------------------------------------
11.
Call Back Number
IMEI/ICCID verified? Yes/No
Old Service Provider (If Porting)
Port Eligibility Checked Yes/No/NA
Reason for Call & Steps Taken:
---------------------------------------------
12.
Call Back Number
IMEI/ICCID verified? Yes/No
Old Service Provider (If Porting)
Port Eligibility Checked Yes/No/NA
Reason for Call & Steps Taken:
---------------------------------------------
13.
Call Back Number
IMEI/ICCID verified? Yes/No
Old Service Provider (If Porting)
Port Eligibility Checked Yes/No/NA
Reason for Call & Steps Taken:
---------------------------------------------
14.
Call Back Number
IMEI/ICCID verified? Yes/No
Old Service Provider (If Porting)
Port Eligibility Checked Yes/No/NA
Reason for Call & Steps Taken:
---------------------------------------------------------
15.
Call Back Number
IMEI/ICCID verified? Yes/No
Old Service Provider (If Porting)
Port Eligibility Checked Yes/No/NA
Reason for Call & Steps Taken:
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