CONCERNS
Billing
AER and Blueprinting
I understand you need help on checking why you have received an unexpected bill, I do manage my bill as well and always check if I am paying the correct charges, I will help you
Please allow me to check the details of the charges , then we will discuss the reason behind the increase
I understand you need help on checking the details of a charge on your bill, I always keep my eye on my bill specially if this fee will affect my monthly budget, I will help you
Please allow me to check the details of the charges , then we will discuss the details of the fee to make sure that you're being billed correctly.
I understand you need help on checking the ____ fee, I always wanted to avoid this fees to make sure that my bill is within my budget , I will help you
Please allow me to check the details of the fee, then we will discuss the reason why it is added, after that we will discuss options on how you will be able to avoid it
Check Upgrade Options
AER and Blueprinting
I am glad that you are interested in getting a new phone! Even I would love to get the latest gadgets offered, I will surely help you
Please allow me to check your upgrade eligibility and status of the account, after that we will discuss your upgrade options, sounds good ?
Payment Arrangement
AER and Blueprinting
I understand you need help on checking an option to setup a payment arrangement to help you keep your service active, this is my go to option as well, I will help you.
Please allow me to check your status including balance, then we will discuss our options for a payment arrangement, sounds good?
Plan Change
AER and BluePrinting
I understand you need help on checking the best plan that will suit your need, I manage my services as well and make sure that I have the best plan , I will help you.
Please allow me to check your current plan and monthly usage, after that we will discuss the best plan that will suit your need and budget.
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Sudden Changes with MSVP
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I understand you need help on checking the sudden changes on your data plan, I do manage my services as well so I know why this concerns you, I will help you.
Please allow me to check the account activity and we will discuss the details about the sudden changes to clear this out.
Add Feature / International PLan/ insurance ETC
AER and BluePrinting
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Roaming plans
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I understand you need help on checking your international service options to avoid unnecessary roaming and international charges while traveling, I do travel as well and look into options on how to save money while I use my service outside the country, I will help you
Let's go ahead and check your current plan including your travel details, after that we will discuss all the information you need about our international service and get the best plan that will suit your need, sounds good ?
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Long Distance plans
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I understand you need help on adding an insurance coverage to your loved phone, I will help you
Templates
Directory
CALLBACK TemplateChatChatID:BAN:01/Callback number:NAME:REASON:DEPT:Speed dial/Number of Dept.:web/mobile
Escal Template: ChatID :Ban: 01/Name of the customer: Escalated By(ATTUID): im1925Reason:
CPC TemplateBAN: 01/MGR CREDIT APPROVAL:MGR NAME: AUBREY PINEDAMGR ATTUID: AP096UREP ATTUID: im1925AMOUNT: $LINE OF CREDIT: 1
Type :OTC
MI60 Template
BAN: 01/MI60 ASSISTED REP: im1925REASON:EFF DATE:
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LOGIN DETAILS
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Racikram.15 - pc
Capital B - estart
Racikram.5 - tc
Gameofthrones0258(global)
XM478328 (Concentrix2019)
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ROAMING PLANS
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Roaming PlansPassport 1GB $60 for 30 days , with unlimited text , $0.35/minute call and a 1GB Data allocation , overage is charged with $50/1GB
SOC : IRPAS60VM / IRPAS60GB
Passport 3GB $120 for 30 days , with unlimited text , $0.35/minute call and a 3GB Dmata allocation
SOC : IRPP120VM / IRPP120GB
International day pass $10 per day, with unlimited call and text, data usage will be counted against your local data.
SOC : IRRLHDF
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TRANSFER SPIELS
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TRANSFER TO RETENTION:ESCALATION DUE TO LONG WAIT TIME
We really want to keep you us our valued and long term customer. While we tried our best to wait for someone to take over the chat, there is a very long wait time to get someone right now. I do not want you to wait this long, allow me to instead partner you to my manager for options we canprovide
Online Login – DAC
Here's the plan. I am going to help you first in retrieving login credentials. If ever that you will encounter errors, we can partner you to our Digital Assistance Team at 877-267-2859.I will make sure to fully document our conversation as a quick reference of the next Specialist. Let us first try to trouble shoot this log in issue for you!
Prepaid Account
Thanks for waiitng. Got confirmed you have the pay-as-you-go service, and you've reached the AT&T Support Chat for Postpaid Accounts. I can certainly help you today how to log in to the prepaid website and assuming this does not work, I can partner you to our prepaid customer team Let us access your account.
For your login, please go to att.com/mygophone. Once on the page, please click Forgot Password.A four-digit security PIN will be sent to your cellphone which will serve as your temporary password. After entering the temporary password, you will be prompted to create your desire password.Your User ID is your wireless/cellphone number. If you will need more information in your Prepaid Account, kindly be partnered to our Prepaid Team at 800-901-9878 or 611 from your wireless device.
I will make sure to fully document your account as a quick reference of the next Specialist. Let me know once you have someone already on the phone. I just want to make sure that everything goes smoothly.
Business Account
Thanks for waiting. I have confirmed that you have a business account and you've reached the AT&T Support Chat for Individual Accounts.Certainly we can guide you though how to log in to your business account webpage.
Kindly please follow this simple steps to log in to your business account. Please go to ______ . Once on the page, please enter your Username and Password. If you cannot recall your login credentials, please click on Forgot your username, and enter your Account E-mail Address. Let me know if any of these works.I really just want to make sure you'll get back online. Thanks for trying. Since we need to further troubleshoot this log in isuse, let me partner you to our Business Team at 800-999-5445. I will make sure to fully document your account as a quick reference of the next Specialist.
eStore -
For orders, point of sale I understand you wish to change the order you made on (date), Let us partner you to our Online Ordering Team at 866-267-4510 to make sure we get to update your order. I will make sure to fully document your account as a quick reference of the next Specialist. Let me know once you have someone on the phone.DirecTV I understand that you wish to review your DirecTV billing charges, and you’ve reached the AT&T Support Chat for Individual Cellphone Accounts. Since I can only access Wireless/Cellphone Accounts, I can partner you to our specialized team by reaching our DirecTV at 800-531-5000. This way, we get to further assist you with all your DirecTV inquiries. I can stay here in the chat until you get someone. I really just want to make sure that everything is taken care of.ToBR I can see here that you already requested to transfer a line from your account to another, and to complete this process, the Receiving Account Holder has to reach our Transfer of Billing Responsibility Team at 888-444-4410. I will make sure to fully document your account as a quick reference of the next SpecialistDMDR - New Account Activation I understand that you wish to activate a new service with AT&T and, we thank you for choosing us! Since website is currently under its scheduled maintenance , Let me partner you to our Activations Team over the phone. Please feel free to reach them at 800-844-5175.Port Activation Center (PAC) Customer moving to AT&T from another carrier Thank you so much for choosing AT&T as your wireless partner, and we are so excited to help you in completing the process of this transfer. And to make sure we get this process done completely and accurately, please feel free to reach our Port Activation Team at 866-802-7560. For now, please allow me to fully document your account about your request as a quick reference of the next Specialist Switcher Credit - Extrameasures Team Thank you so much for sending us your old bill through website, and to make sure that we get to follow-up on this, and to further check the status of your card, I highly recommend you reaching our Special Team that handles this, it's our Extrameasures Department. The best line to reach them is 866-852-8617, and open from Monday - Saturday, 8:00 a.m. - 8:00 p.m. ET. I will make sure to fully document your account as a quick reference of the next Specialist. callback spielSince you have our Managert over the phone now, I am going to end the chat session from here to make sure we get to continue the resolution from there. Goodbye for now! Have a great one!Since we need to continue this over the phone now, I am going to end the chat session from here to make sure we get to continue the resolution from there. Goodbye for now! Have a great one! LEVEL 4 CREDITSThanks for all your queries regarding the adjustments today. Your account is currently assigned to our specialized team that would require us to partner to them over the phone. I need to call you now and get you connected so that we can review the neccessary adjustments we can post today. What is the best number to call you at?AUTO MIGRATE AT&T actually made enhancements when logging in to your online account. Using phone number to log in has higher risk for fraudulent activity, and as a result of recent account security enhancements, it's recommended to use Access ID where you can create unique ID to log in to your account. *********************************************************LSO XM478328ParokyaniMaricar0147Link: https://www.e-access.att.com/lrr/attLRR/LrrController?TAM_OP=token_login&USERNAME=unauthenticated&ERROR_CODE=0x00000000&ERROR_TEXT=HPDBA0521I%20%20%20Successful%20completion&METHOD=GET&URL=%2Fcspvouchfor%3Fattsso%26https%3A%2F%2Fwww.e-access.sbc.com%2Fsee%2Firj%2Fportal&REFERER=https%3A%2F%2Fwww.e-access.att.com%2Fcspvfin.html%3Fattsso%26https%3A%2F%2Fwww.e-access.sbc.com%2Fsee%2Firj%2Fportal&HOSTNAME=www.e-access.att.com&AUTHNLEVEL=&FAILREASON=&PROTOCOL=https&OLDSESSION=&EXPIRE_SECS=0PTOhttps://cvgsharepoint/sites/quezonchat/Sales%20and%20Service%20Chat%20Agents/Lists/Sales%20%20Service%20UP%20VL%20Tracker%202018/AllItems.aspxVoicemail Menu Navigation Promptsmyc_ftr_vml_76865https://www.att.com/esupport/article.html#!/u-verse-voice/KM1001115Transfer SpielI understand we need to h ave this fixed, since I am from the Wireless(cellphone) team and have limited access with your service, will you allow me to get another chat specialists from the Internet teamsetup callbackTransfer SpielAccount passcode and Password I just want to give you a heads up Tom, that account passcode is different from online password, we use account passcode for validation purposes in exchange of your last four of social as security pinAntiAsurion : 888-562-8662Hours of Operation - EnhancedMon - Fri 8:00 am - 12:00 am ESTSat - Sun 10:00 am - 10:00 pm ESTFraud ACCOUNT INFORMATION CHANGE: FRAUD / LESS THAN 30 DAYS Thanks for waiting. While we certainly help protect customers account and therefore review all eligibilities, you have an option to go at the ATT Store to get your information updated. I will also partner this chat to my manager for further assistance regarding the said request. Please stay with me so that I can partner you over . DEVICE UNLOCK POSSIBLE FRAUD I was able to see that you have contacted AT&T several times today for unlocking your device. For security purposes this chat is being monitored. Having said that, we will be unable to process the request to unlock your phone to avoid fraud. Thank you for your kind understanding. As per AT&T's policy to avoid any fraud engagement, we are only able to provide further assistance to AT&T customers only.As for non AT&T customers, our best option is to process the request using our device unlock portal at this link: att.com/deviceunlock Also just to let you know, due to multiple interactions regarding the same request, our chat conversation right now is being monitored by our Anti-Fraud Unit . Rest assured that this is for security purposes only. Your IP address is being traced, and we are reporting all fraud attempt to our FRAUD ENGAGEMENT TEAMRESERVE DEVICE ACTIVATION FRAUD -- BYOD AND NEW ACCOUNT | within 30 days I really want to help you regarding the activation of your device. I see here that the number your were activating is on reserve status, there are certain things we need to confirm and review prior activating this line and apparently since the order details cant be found in our end we would also partner this chat to my manager for review. Stay with me while I get you over to him.************************************************ CHECK UPGRADE OPTIONS************************************************ AER BP with Upgrade (anyphone) ******Here is our game plan! We will go ahead and check your upgrade eligibility together. After that, we will discuss the specs, pricing details and shipping details of the new phone you would like to have then I will assist you with processing the order. How is that?Probing* Have you decided what type of phone you plan on purchasing? * That's great choice! On which line you be using the phone? * What type of features do you want your phone to have? I would suggest the _____. It just got out ofzon the market and I must say that it's a really cool phone Fan: www.wireless.att.com/business/enrollment/Cellular data device -non-att APN SETTINGSMobile Internet : http://device.homeProtocol HTTPProxy Address : wireless.cingular.com:80Proxy Port :8080Linger time/time out : 300APN : NXTGENPHONENormalHomepage : http://mmsc.mobile.att.netConnection type : HTTPUSE proxy :YesProxy address : 172.26.39.1Proxy Port : 80*******************************************************FORMAT TEMPLATE*******************************************************NoTGuardBefore we proceed with your inquiries, can you please check something real quick for me, can you please click on Billing, Usage, Payments on the myAT&T black bar. And please verify the account number underneath that safys Billing & Usage?TRANSFERThank you for sharing this information __ , for us be able to proceed on the requests, we need to partner you with another specialists from ___ , who's waiting on the chatf now, I already expla ined to them what you wanted to happen, would there be anything else before I partner you ?PERSISTENT (do the magic)Also, kindly press the tilted arrow at the top of the chat window for me. So we can have our own window for chat and we will not get disconnected.MANAGERMr./Ms. [Customer Name], we have been working through your concerns, and I am sorry we have been unable to reach a resolution that is acceptable to you. May I reach out to my manager to assist us? Prepaid 71838********************************************************************************************************************************ADDITIONAL SPIELSCONTRACTASK FOR CREDITI totally understand that you just want to get this charge off on your account and I really want to help you here. Since the line was canceled when the contract is not yet completed that is why the termination fee of $___ was added. What I can do here to help you is I can provide you a one time courtesy of $___ . With that we just need to reverse the payment so I can apply this credit and the new balance will be updated. Afterwards you can settle the new balance.****************************************************************CASEConsider this done, since we already forwarded it internally, your phone will be unlocked in no time!Contact UsI am from the wireless postpaid department. I really want to help you out on this however my access are limited to your account type! No worries! You may access this website att.com/contactus and rest assured that you will be able to chat with one of our specialists to resolve your issue for today.MAINTENANCE
I would like to thank you for your patience while our systems are undergoing unexpected outage. Our system is currently updating and no tools are working as of this moment. For now I can provide you general information for your account or you may also contact us back tomorrow.
mst.att.com --- promotions for AT&T servicemst.att.com/da --- price and specifications of Devices and accessoriesOnline Abroad myATT issuesI do apologize for the inconvenience that you are unable to log in online while abroad. As of the moment, our technicians are making sure that all accounts are safe from fraudulent activities and we are making sure that there are no unauthorized online logins for any accounts. As part of that, the firewall that has been installed for accessing online accounts have been upgraded and is blocking any access from international servers, rest assured that this is being worked on to filter the security.For the meantime, please allow me to help you with ____ then make sure that we will help you and get the best resolution for your _____ issue, how's that sound ?racikram.1maricar.01 new passwordLink to download myATT apphttps://help.directvnow.com/hc/en-us/articles/210951626-How-do-I-download-the-DIRECTV-NOW-app-to-my-mobile-device-****************************************************************LINKSDOWNLOAD MYATT APPCan download the myAT&T app by texting myATT to 556699.MaintenanceI would like to thank you for your patience while our systems are undergoing planned maintenance/being optimized for performance, we do value your time, and for the time being, we will be able to provide all the information you need about your service.22GB CAP REBUTTI certainly understand your queries regarding the speed reduction of ATT and I will be glad to discuss this with you. ATT speed reduction of 22GB per billing cycle is in compliance on our fair usage policy, just imagine if we allow all customer to use endless data at no speed limit --- The network may possibly be congested, bigger impacts with other users as the speed of your data access may cost overall regular reduction and inconvenience. Overall, we have this scheme to protect you guys. Nonetheless, the speed just slows down until the end of the billing cycle and that it will reset first day of the next billing period.*225# check balance*#06# check IMEI63624 - mark*****************************************************FOR FRAUD ACCOUNTS*****************************************************ACCOUNT INFORMATION CHANGE: FRAUD / LESS THAN 30 DAYSThanks for waiting. While we certainly help protect customers account and therefore review all eligibilities, you have an option to go at the ATT Store to get your information updated. I will also partner this chat to my manager for further assistance regarding the said request. Please stay with me so that I can partner you over .RESERVE DEVICE ACTIVATION FRAUD -- BYOD AND NEW ACCOUNT | within 30 days I really want to help you regarding the activation of your device. I see here that the number your were activating is on reserve status, there are certain things we need to confirm and review prior activating this line and apparently since the order details cant be found in our end we would also partner this chat to my manager for review. Stay with me while I get you over to him.DEVICE UNLOCK POSSIBLE FRAUDI was able to see that you have contacted AT&T several times today for unlocking your device. For security purposes this chat is being monitored. Having said that, we will be unable to process the request to unlock your phone to avoid fraud. Thank you for your kind understanding. As per AT&T's policy to avoid any fraud engagement, we are only able to provide further assistance to AT&T customers only. As for non AT&T customers, our best option is to process the request using our device unlock portal at this link: att.com/deviceunlock Also just to let you know, due to multiple interactions regarding the same request, our chat conversation right now is being monitored by our Anti-Fraud Unit . Rest assured that this is for security purposes only. Your IP address is being traced, and we are reporting all fraud attempt to our FRAUD ENGAGEMENT TEAMCombined / UnifyCreate a Clarify case if not trained to sell DIRECTV.Provide the disclaimer: Your AT&T Internet, Phone, and/or U-verse TV, DIRECTV, and/or Wireless Service will appear on your Unified Bill. You will receive your first Unified Bill within 60 days containing your AT&T Internet, Phone, and/or U-verse TV, DIRECTV, and/or Wireless Service. Please continue to pay your separate statements until you receive your first Unified Bill. If your previous Wireless or DIRECTV account had AutoPay, the AutoPay will not apply to the final bill. AutoPay will also need to be set up on the new/existing Unified account. UPGRADE ELIGIBILITY Please click on the myAT&T tab at the top of the screen. Then click on the My Wireless tile located on the right. From here you can see you eligibility in the My Devices.AERI understand that you would like to check and confirm the order you placed and avoid any issues with the order, we will surely help you and clear this out.BPAllow me to make sure this is completely addressed immediately. What we're going to do is check the order details first and then make sure that we will provide all the details you need . How does that sound?Prepaid Plans (with $5 autopay discount)$35 Monthly Plan - 1GB Data- Unlimited talk & text in the U.S.$45 Monthly Plan - 6GB Data- Unlimited talk & text in the U.S.- Roaming in Mexico & Canada -Talk, Text & Data$55 Monthly Plan - Unlimited Data- Unlimited talk & text in the U.S.- Unlimited surfing, listening, watching, gaming- Roaming in Mexico & Canada -Talk, Text & DataDEBO will re-process the order in OPUS and provide the new shipping timeline. Order pauses in the flow due to systemic issue (credit card, address, etc.) • Email generates alerting customer to call Digital Experience Back Office (DEBO) at 866-267-4510 to complete order.DEBO reprocesses order in OPUS and adjusts shipping timeline.Maintenance : I do apologize for the inconvenience this network enhancement is causing you right now. As of the moment, our technicians areaking sure that this will be resolved as soon as possible and you will receive a text message once the system is up and running.International Countries for Roaming planhttps://www.att.com/shop/wireless/international/global-countries.htmlWe apologize for the inconvenience, our website is currently under maintenance. We understand how important to access your online account. I can definitely help you callbaabout your wireless account. May I know what you want to do online? *******************************************************Response spiels!*******************************************************Do appreciate it!This is not the experience I want you to feel , let me work on my resources to help you out!I completely understand the situation we have, we will surely address this for you.I certainly understand your situation.I totally understand where you're coming from!I can imagine the situation you have right now, rest assured we will help you.Still checking the account, do appreciate it!I appreciate it.I am still working on the account, please do bear with me.Thank you for your patience working with me.Kindly bear with me , I am checking the account right now for further details! Thank you!I was the one who should be thankful enough, thank you for your patience working with me.Track Returned Devicehttp://tracking.smartlabel.com/Rollover Datahttps://www.att.com/shop/wireless/rollover-data.html***************************************************Closing Spiel***************************************************____ , thank you for being a customer of AT&T as well as being the best part of AT&T, I really appreciate chatting with you today, you may end the chat now. Take care!NRS SpielI would love to thank you for your patience and understanding as well as giving me a chance to help you resolve this issue once and for all.***************************************************SSO Spiel*************************************************** While waiting, with your myATT online account, you may process an upgrade, make payments, view your bill and so much more. We also have our myATT App available for download through Google Play and App store! Just send text toJust a friendly reminder, you can check your bill through your MyAtt app by tapping on Billing & payments and then View Current Bill.Just a friendly reminder, you can setup a payment arrangement , through your MyAtt app by tapping myATT menu on top left corner of the page then click on Billing and Payents , then Make A PaymentJust a friendly reminder, you can check your usage online using the myATT app by tapping the myATT menu on to right corner of the page, then My Wireless then Cfheck Usage, it's fast, east and free.Just a friendly reminder, you can compare your current plan to our available cellular data plan, through the MyAtt app by tapping myATT menu on top left corner of the page then click on My Wireless, then Change My Plan to compare the prices .CMS82683//////////////////////////////////////////////////////////// ap096u-e Akosikaye.89 TL Kaye :82683 TL Lena : 82699GLOBAL Log on : 8774486767DTVnow call number 877483706505e-426-9016************************************************ ********************************************************************22GB Limit ********************************************************************I certainly understand your queries regarding the speed reduction of ATT and I will be glad to discuss this with you. ATT speed reduction of 22GB per billing cycle is in compliance on our fair usage policy, just imagine if we allow all customer to use endless data at no speed limit --- The network may possibly be congested, bigger impacts with other users as the speed of your data access may cost overall regular reduction and inconvenience. Overall, we have this scheme to protect you guys. Nonetheless, the speed just slows down until the end of the billing cycle and that it will reset first day of the next billiing period.Promotions / discount for unlimited choice/plus plan : http://plenti.web.att.com/integrated_offer/lookup_tool.cfmZonehttps://myattzone.att.com/tbmcsr/login.do?fromCSP=CSRDLC -- https://dlc.it.att.com/dlcexplorer/login.do?section=LINK CENTER&linkName=DLC%20(Device%20Life%20Cycle)NUANCE : https://portal-east.touchcommerce.com/portal/portal.jsp#transcript_10004119_engagementID:733341909015185756:transcriptmt735w Commerce20ap096u / Akosikaye.107TouceCommercehttps://chatroutereast.inq.com/chatrouter/agents/AgentApplication.htmlnrs spielNo thanks is needed. I should congratulate you for being the best partner a representative one could ever ask for! Thank you for your patience for your cooperation. I could have not done this without you, YOU are awesome!please bear with meInsurance offer :By the way, I would like to share to you that we're currently on an open enrollment, wherein, we can add insurance to your mobile device , this will allow you to secure or replace your device if it's lost, stolen or broken .Accessing myAT&T from certain international locations is blocked. Customers may call Customer Service from their wireless device, for free, if assistance is needed at 314-925-6925.myc_bil_bil_pay_pay_577596AutoPay Using a Credit Card - MobilityTo better align with other AT&T services, starting with June 2018 bills, accounts who are on AutoPay using a true credit card will have their credit card charged six days after their bill cycle close date. You can certainly remain at the current charge date (two days prior to payment due date) when you change the payment method to checking/savings/debit card.CALLBACKAnkit6466421444 ***************************************************NON - ATT 1 transfer***************************************************--- on hold ---Kindly bear with me , I am checking the account right now for further details! Thank you!I am still working on the account, kindly bear with me.Please allow me to check the account to resolve this issue , do appreciate your patience.// today //***************************************************DIRECTORY***************************************************Sunday - Saturday: 7:00 a.m. to 1:00 a.m. - ISMSunday - Saturday: 6:00 a.m. to 3:00 a.m. - ATSSunday - Saturday: 9:00 a.m. to 1:00 a.m. - CRTMonday - Friday: 7:00 a.m. to 1:00 a.m. -DACSaturday - Sunday:7:00 a.m. to 10:00 p.m. - DACSunday - Saturday: 7:00 a.m. to 1:00 a.m. - ECOM Monday - Friday: 8:00 a.m. to 5:00 p.m. - ECOMSunday - Saturday: 6:00 a.m. to 3:00 a.m. - E.M.OSunday - Saturday: 6:00 a.m. to 3:00 a.m. - IPCSunday - Saturday: 6:00 a.m. to 3:00 a.m. DAC (CHAT)Monday - Friday: 8:00 a.m. to 11:00 p.m. -PACSaturday and Sunday: 9:00 a.m. to 9:00 p.m. - PACMonday - Sunday: 6:00 a.m. to 1:00 a.m. - UVERSEMonday - Friday 8:00 am to 8:00 pm -- National Solutions Center (tobR)Saturday - Sunday 10:00 am to 7:00 PM -- National Solutions Center (tobR)MON - FRI: 8 a.m. - 7 p.m. CollectionsSAT: 8 a.m. - 5 p.m.Mon - Fri 8:00 am - 10:00 pm EST -- AsurionSat - Sun 10:00 am - 9:00 pm ESTDepartment NumbersPremier support at 866.499.8008,ECOM - 71341 - 866 267 4510COLLECTIONS - 71243 - 800 947 5096PAC- 71173 - 888 898 7685PREPAID - 71623 - 800 901 9878BUS CARE - 71229 - 866 288 7629 ;CCARE - 73725 // 800 331 0500 - 71802 // Spanish INTER CARE - 71672(AIS outside the U.S.: 001-314-925-6925 )FRAUD - 71232ATS- 73727 Android, BlackBerry, Non-Smartphone & Tablet- - 71817 iPhone and iPad - 71801 SpanishATS/ - 71836 - 800 801 1101TOBR/National Solutions Center (NSC) - 71051 // 877 971 6092TOBR IRU/UVERSE - 888 444 4410UVERSE - 71206 - 800 288 2020UVERSE TECH - 877 353 5963CLG - 71803DAC - 71280CCC UNIFIED BILL - 71206ISM CUSTOMER CARE - 71511ASURION - 888-562-8662 - 73753PREPAID -- 78138ONStar --- 888 466 7827***************************************************https://m.att.com/shopmobile/wireless/byop.htmlBYOD Free activation/////////////////////////////////////////////////////////////////Unlimited and Admin fee increase I want to thank you for your continuous loyalty with ATT and we want to share what are the increase are for. The fee increase are due to ATT covering / fixing the towers in the area to improve our service this is in line with our commitment to provide you seamless connection across America. Now, we are also starting to test and deploy our 5G speed in some state that would will ultimately give you 1GB speed per second wherever you go. At the of the day, this increase gives us that very chance to give you consistent and excellent customer service.Autopay IssuesWhat I found out is that, last month, we processed a new update with our payment system last month (May) , that will enhance our security for any online payments, during this update, there's a reported issue that had happenedAll customers who has a an autopay schedules last may, is not processed, which in return will need to pay two monthly bills on June, what I can assure you is that this has been fixed, and there's no additional charges that is added on your account.One time FeesWhen I checked the charges, it says here that the cost with your data plan does not have any changes,however what I found out is that, the changes is under Taxes and fees I have checked the details of the account, and based on my review, it says here that from 5.855% rate last two months ago, the FUSF fee or Federal Universal Fee has increased to 6.3572% which affects the taxes and fees on each line on the account.Charged to cover a small portion of certain expenses AT&T incurs, including, but not limited to: •Charges AT&T or its agents pay to interconnect with other carriers to deliver calls from AT&T to their customers. •Costs and charges associated with cell site rental and maintenanceAutopay issue I understand how important it is for us to check the details of your autopay, as a customer like you who manages my bill as well, I will be concerned on seeing two payments, I will surely help youBased on my review, autopay date was changed and has been updated , before we process payments two days before your original due date, now we will process payments 6 days after your close date (billing period)International Dialing, Roaming Restrictions, and Data Roam Controlsmyc_ftr_alf_clg_int_rmg_131996Soc : ZZNOILD / IRSDremove : ILSR / IRXP ///////Touchcommerce Linkhttps://chatroutereast.inq.com/chatrouter/agents/AgentApplication.html***********************************************************Payments ***********************************************************Kindly provide the card number, cvv, expiration date, cvv, cardholders name and card billing zip code please.***********************************************************Issues online for preorder***********************************************************Due to high volume and demands for the new iPhones, att website and apple website are having some issues. You might not be able to use gift card for payment nor you'll get a credit card issue, the website might ask you for an address override and you might not be able to update your contact information as well. We suggest to use an updated browser, much better if you can use Google Chrome or Firefox. Try to preorder using att website and apple websiteI would like to thank you for your patience while our systems are undergoing planned maintenance/being optimized for performance. As of this moment, our Sales Tools are down here in live chat same goes with the online account, some customers can't process an order,pay off their installment or check their upgrade eligibility. It is being optimized as the new iPhones are coming. Please try again later. We suggest to use other browser or private browser.agreements terms etchttps://mst.att.com/brochures/You may end the chat now Goodbye and take carePrice Comparison against competitorshttp://mycsp.web.att.com/mycspportal/Static_Files/Attachment/Services/Wireless%20Plans/Consumer/Unlimited_Competitive_Comparison_646898.pdf.atBillingI understand how important it is for us be able to see why we have received a unexpected bill, I do manage my bill as well so I know why this concerns you , I will help you .Please allow me to check the details of your bill and we will discuss the reason behind the increaseI know how important it is for you to know why there's a plan change on your account. I have checked that the notification that you received is for being a valued customer with AT&T. AT&T is giving back to all our existing customer who is being loyal with our Mobile Share Value plan where AT&T is doubling your data from 15GB to 30GB ,For only an increase of ( $5 or $10 ). Please be assured that this is the only change on your monthly bills and that everything else stays the same. This will not prorate your bill, no loss of rollover or bonus data.Error with paymentsDue to the most recent iPhone XR launch (Preorder) some myAT&T systems may not work due to the online activity and traffic. But I would be glad to ( make the payment, check usage, etc. ) on your behalfKindly provide the card holders name, card number, cvv, expiration date and card billing address please.INCREASE TAXES AND FEES I want to thank you for your continuous loyalty with ATT and we want to share what are the increase are for. The fee increase are due to ATT covering more towers in the area to improve our service this is in line wth our commitment to provide youseamless connection across America. Now, we are also starting to test and deploy our 5G speed in some state that would will ultimately give you 1GB speed per second wherever you go. At the of the day, this increase gives us that very chance to give you guys consistent and excellent customer service.no notes: 12345PurchaseSamsung earbudshttps://www.samsung.com/us/mobile/galaxy-s10/offers/frequently-asked-questions/I understand you need help on removing the insurance on one of your phones, I do manage my services as well so checking options to save money is my top priority , I will help youFirst bill : please remember that your first bill will be higher than your regular monthly bill due to proration and one month in advance billing, along with a one-time only activation fee and any applicable taxes. Your regular monthly billing is approximately [$XX.XX], based on the rate plan and features you have chosen. Regular billing takes effect after the first bill, which is prorated depending on your bill cycle.NWIX2NO NOTES/*/*/*/*/*/*/Ctn:Chat ID:741788025698372179WC: n.aRC: unresponsiveWRDC: no changes made 735876979374024293 -- Let’s get streaming!How may I help you today ?May I know whom I'm chatting with ?How can I help today ?Hi there , how may I help you today and may I know whom I'm chatting with ?I certainly understand how you feel , aside from being an AT&T Rep, I am a customer too, and this is the last thing we do not want to happen, I will help youyou can view your bill by clicking myATT menu, then billing and payments and click View my Billyou can view the available plans we offerl by clicking myATT menu, then my wireless and click Change my wirelessyou can submit a payment by clicking the myATT menu , then billing and payments and submit payment/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*Unlimited & moreWe've identified and addressed a Tax and Surcharges issue. You will receive an adjustment within the next two billing cycles.SSO:Kindly provide the card number, CVV, expiration date, Card holders name, and Card billing address pleaseI would like to take this opportunity to provide an offer for you, AT&T offers DTVnow where you can watch and stream your favorite TV shows using your Phone without using your DATA Allocation , we do offer 30 days free trial with no cancellation fee plus I will add a free HBO premium channel, would you like to try it now , I will help you subscribe to it and enjoy streaming like never before.I do see here that you do have a new phone, our phones needs to be secured specially if they're on installments, would you like to add an insurance , this will cost $8.99 per month, and will allow you to replace your device whenever it's broken,lost or stolenBy the way ____ , since you're with me, I just want to provide an offer for you, AT&T offers DTVnow where you can watch and stream your favorite TV shows using your Phone without using your DATA Allocation , we do offer 7 days free trial with no cancellation fee, would you like to try it now , I will help you subscribe.While waiting, just a friendly reminder, you can check your usage using the myatt app. Just go to My wireless and click on See all usage! Also, you can have free data streaming on your phones using DirecTV NOW app where in you can watch your favorite tv shows and movies on your phone, tablet anywhere, everywhere.Thanks for letting us assist by ___May I know whom I'm chatting with and how can I help you today ?transfer count: $ amount: $36 40Offer count:6# of chats: CU :non att 1You may end the chat now, goodbye!Samsung Galaxy S10 128GBThe Full price of the device is $899.99Sales Tax =30 months installment = $30.0024 Months Installment = $37.50Samsung Galaxy S10 512GBThe Full price of the device is $1149.99Sales Tax =30 months installment = $38.3424 Months Installment = $47.92offers 2transfer 2chats 9cpc $0.00/*/*/*/*/*/*/*/*/*/*/*/*///*/*/*/*/ While I am checking the account, you do have an option to manage your services using myATT app, viewing the bill is easy, just tap myATT menu, then Billing and Payments, the click View my Bill//*/*/*/*/*// Notes //*/*/ transfer count: XX || amount: $5.75|| Offer count:XX|| # of chats: XX *************************************************