CHAT ID: NAME: ISSUE: RESO:
Here's what we are going to do, let us have the account fully verified first so I can access the account details, then
For security purposes, can you please verify the account passcode?
For security purposes, I will send a PIN to your phone via text. Once you received the PIN, please post it here.
To get started, may I please have your wireless number?
Since you have our Callback Specialist over the phone now, I am going to end the chat session from here to make sure we get to continue the resolution from there. Goodbye for now! Have a great one!
We sincerely apologize for the inconvenience. I would like you to know that I am your partner here and I am here to help you. I will make sure that we will have this resolved today.
You do the same! Just a friendly reminder, you can also use the myAT&T app on your phone to view or pay your bill, make payment arrangements, and even upgrade your device.
I really want to help you. However, this is unresolvable within my resources. My manager is here and she can readily assist you. Please hold as I connect you to her
BAN: 01- I2r:**MI60 ASSISTED AGENT: bg362k REASON: EFFECTIVE DATE:
Escal Template: Ban: 01- NAME: Escalated By(ATTUID): bg362k Reason:
CREDIT APPROVAL TEMPLATE CHAT ID: ATTUID: bg362k BAN: 01- CTN: NAME: AMOUNT: REASON: RECOMENDATION: RESULT: TYPE OF CREDIT: LINE OF CREDIT:
After checking, I can see here that yes there is a change in your plan. When I checked the account regarding the changes, it says here that this is an automatic change due to the implementation of the increase of grand fathered plans including your Mobile Share Value plan.
Instead of just increasing the cost of the plan, AT&T decided to provide you bonus data that doubles your current plan, which is from 1GB to 2GB plan for only $5 increase on your monthly bill
While we are no longer allowed to change you back to the old plan, we want to share that this new plan is incredibly cheaper and cost effective, this is simply our way to anticipate future changes on your usages as this is already common nowadays.
AT&T will start to rollout the fastest network we call 5G Evolution that will surely make things 2x faster thus consume data faster on y your phones. This is to prevent any possible data overages charges which is the main cause of a high.
The notifications were sent last February via Alerts thru the myATT online account. We apologize as you may have missed the notice
Here's what we are going to do, let us have the account fully verified first so I can access the account details, then
For security purposes, can you please verify the account passcode?
For security purposes, I will send a PIN to your phone via text. Once you received the PIN, please post it here.
To get started, may I please have your wireless number?
Since you have our Callback Specialist over the phone now, I am going to end the chat session from here to make sure we get to continue the resolution from there. Goodbye for now! Have a great one!
We sincerely apologize for the inconvenience. I would like you to know that I am your partner here and I am here to help you. I will make sure that we will have this resolved today.
You do the same! Just a friendly reminder, you can also use the myAT&T app on your phone to view or pay your bill, make payment arrangements, and even upgrade your device.
I really want to help you. However, this is unresolvable within my resources. My manager is here and she can readily assist you. Please hold as I connect you to her
BAN: 01- I2r:**MI60 ASSISTED AGENT: bg362k REASON: EFFECTIVE DATE:
Escal Template: Ban: 01- NAME: Escalated By(ATTUID): bg362k Reason:
CREDIT APPROVAL TEMPLATE CHAT ID: ATTUID: bg362k BAN: 01- CTN: NAME: AMOUNT: REASON: RECOMENDATION: RESULT: TYPE OF CREDIT: LINE OF CREDIT:
After checking, I can see here that yes there is a change in your plan. When I checked the account regarding the changes, it says here that this is an automatic change due to the implementation of the increase of grand fathered plans including your Mobile Share Value plan.
Instead of just increasing the cost of the plan, AT&T decided to provide you bonus data that doubles your current plan, which is from 1GB to 2GB plan for only $5 increase on your monthly bill
While we are no longer allowed to change you back to the old plan, we want to share that this new plan is incredibly cheaper and cost effective, this is simply our way to anticipate future changes on your usages as this is already common nowadays.
AT&T will start to rollout the fastest network we call 5G Evolution that will surely make things 2x faster thus consume data faster on y your phones. This is to prevent any possible data overages charges which is the main cause of a high.
The notifications were sent last February via Alerts thru the myATT online account. We apologize as you may have missed the notice