OPEN May I also have your first name?May I also have your first name and wireless number please?Just to confirm as well, your number is _, correct?May I have your wireless number?May I have your wireless number and account security passcode (4-8 digit numbers only)?To manually verify the account, May I have your wireless account security passcode (4-8 digit numbers only)?
glad to have you here.I understand you needed help _. I can help you with that.I understand that you have inquiries _, I can help you with that!I understand you needed help checking your device order status. I can help you with that.I can help you check the status of your device order. May I have the order number, please?I understand you needed help to check payment options and to restore the services. I know how important this is for you and I can help you here.I can help you check on payment arrangement options.I can help you check the device status and upgrade eligibility here.I understand that you have inquiries about your bill, I can help you with that!I am truly sorry know the confusion over your bill increase.I will do my best to help you review the details and fees here.I am truly sorry to know the confusion over your line activation fee.I can help you review and explain the bill.I can help you check the contract details and verify if there is cost to cancel the account.I know how important this is for you and I will do my best to help you here.I am sorry to know you are having trouble processing a device order. I know how important this is for you, and I can help you with that.
I am truly sorry to know you are having trouble with _ and for the inconvenience this may have caused you.I completely understand where you are coming from and how you are feeling right now. I am with you on this.I totally understand how important it is for you to access your online account.I am also very particular with the charges on my bill and I always want to know what I am being billed for.I totally understand that.I completely understand that.I am sincerely sorry to know
BP Allow me a moment toAllow me a moment to check on the account status and lines here, then _Allow me a moment to check on your line status and details, then discussed about the cancellation process as well as assist you with your cancellation request. Hold on please.Allow me a moment to check on the order details and status, so we can discuss it together. Hold on please.Allow me a moment to review the details and fees from your bill. Then we will discuss it together. Hold on please.et's go ahead and _, after that we will also review your plan and make sure that you are getting all our current promotions and discounts.For us to be on the same page, do you already have the PDF copy of the paper bill pulled up on your end?
DTVNOW By the way, once we are done, I will assist you further in checking eligible discounts and promotions from your current wireless plan.While at it, If I may ask, may I know what apps do you mostly use from your phone? Do you also stream movies, series or any other videos from your phone using your data plan?I just wanted to make sure you enjoy all our services, promotions and discount.
I see that you are eligible to get our new streaming TV (Netflix-like) service, which not only gives you access to thousands of movies and series, but also allows you to watch live TV channels (such as Fox, ESPN, Nickelodeon, and 60 other channels), which will not use your data allocation and does not have a contract, it will not use your data as well if you will use your smartphone.You can access this through your phone, iPad/tablet devices, pc or laptop, and even smart TV through a streaming device.
•New offer available starting April 19, 2019: $20 Off/Month for 3 Months Offer!•New offer available starting April 21, 2019: $0 Amazon Fire TV 4K Offer!•Expired effective April 19, 2019: $15/Month Off First 2 Months Offer•Expiring effective April 21, 2019: $0 Roku Streaming Stick•DIRECTV NOW $0 Apple TV 4K (32 GB) Offer
Prepay your first four months of service (MSR $50/month) with DIRECTV NOW and get a free Apple TV (32 GB)!Over 40 live channels and thousands of on demand shows and movies are available to you right now with DIRECTV NOW! And if you prepay for four months service (MSR $50/month), you get an Apple TV 4K (32 GB) to stream onto your big screen!If you prepay for four months of DIRECTV NOW (MSR $50/month), you will get an Apple TV 4K (32 GB) at no charge! so you can stream to your big screen TV or watch on your favorite smartphone, tablet, or laptop.
We have DirecTV Now PLUS package with over 40 channels for $50/month plus tax & fees. It features channels like ESPN, CNN, Fox News, Disney Jr., TNT, Hallmark Channel, and Bravo. It also includes HBO, HBO Family, and HBO Latino.If you want great programming options, including HBO, in a package without annual contracts, PLUS is a great choice. And you don't even need a satellite dish!If you're looking for a package that has local programming, sports, news, and even HBO, so you can catch the final season of Game of Thrones which starts on April 14, 2019, PLUS is a great choice.
We have DirecTV Now MAX package with over 50 channels for $70/month plus tax & fees. It features CBS Sports Network, ESPNews, ESPNU, Fox Sports 2, Golf Channel, and Olympic Channel. You can also catch your local teams on Regional Sports Networks. It also includes CINEMAX along with HBO, HBO Family, and HBO Latino.If you want everything in PLUS, but need more sports and don't want an annual contract or satellite dish, MAX is your best bet. It even includes CINEMAX.If you want the best, MAX has everything that PLUS has, including HBO, so you can catch the final season of Game of Thrones, which starts on April 14 2019, AND it has more sports channels and CINEMAX included.
We also provide 7 days free trial for the DirecTV Now streaming app, I can help you sign up now so you can give it a try.And then schedule a callback for you to help you cancel the subscription after the trial if you do not want to proceed.
We only need your email, this is also billed through credit card - I can help you sign up now, so you can give it a try, and provide you a free ROKU streaming stick. And even you cancel - you get to keep the streaming stick.
By the way, since you are under our unlimited plan, I just noticed that you are eligible for our new unlimited streaming service.This allows you to stream from all devices on your plan through data without actually counting against your data usage per month.This is our new online streaming service called DirecTV Now (Netflix like) and is different from our DirecTV service.With DirecTV Now, you can stream (unlimited) from all devices on your plan all you want without counting against your data plan.You can stream anytime and anywhere from your devices on your wireless plan. You can have over 80 live channels, including sports, get access to more than 25,000 on demand shows and movies, allows you to go back and watch select shows that aired within the last 72 hours.And provides you access to thousands of movies and series, but also allows you to watch live TV channels (such as Fox, ESPN, Nickelodeon, and 60 other channels), and pemium content like HBO.It also has the newest feature for FREE which is the True Cloud DVR BETA. That includes 20 hours of free True Cloud DVR BETA and storage of recordings for 30 days.You can record your favorite shows and movies and play them back from anywhere. Extra stream capability means more binge-watching flexibility for the entire family.What's really exciting about this is, it does not count against your data, no contract and you can cancel it anytime with NO cancellation fee.There is No Credit check, No Installation, No Satellite needed, No Cable Box needed.You can run two concurrent streams per account on all devices from your plan without counting against your plan's data usage at all. So all devices from your plan can enjoy this.Let us sign you up now. May I have your email address, please?May I also have your card details please? Please post the name on the card, card number, expiration date and CVV here as well as the card's billing zip code here.
TO CANCEL DTVNOWGo to directvnow.com > Log into your account >If using Internet Explorer or Firefox browsers:Select Manage Subscriptions > Scroll to the bottom of the page and select I Want to Cancel my Plan.If using Chrome or Safari browsers:Select the gear icon (settings) in the upper-right corner of the page.
On the Settings page, in the Manage section, select Package.Scroll to the bottom of the page and select I Want to Cancel my Plan.Select Continue to Cancel.
BILLINGAs per checking, I see the device promotional credit is applied on your line _.Every time your bill generates per month, the device promotional credit reflects as pending only, and not yet included towards the total bill amount.This is automatically applied by our system 2 days before your bill due date.I see your bill due date is every _ of the month, which is why your balance updates and the credit reflects every _.Rest assured this is also automatic, no further actions will be needed from your end.
BOGOAfter your device purchase, the credit for the bogo phone (buy one, get one) will reflect within 2-3 bill cycles.When a bill generates, the bill amount generated does not include the bogo credit amount yet.It shows as pending credit after 2-3 cycles, which you may check on the pdf bill, on page 2 under Adjustments.The device promotional credits are scheduled to automatically reflect towards your account balance 2 days before your bill due date.I see your bill cycle starts every _, and ends every _ of the following month. Your bill due date is every _.This is why the credit reflects on the account balance every _. No further actions will be needed from you.
BILL CYCLE CHANGEWith the bill cycle and due date change, this process changes bill cycle date (start and end date) and due date altogether.The bill cycle change impacts the next three invoices after processing the bill cycle and due date change as well.With the bill cycle and due date change, on the first invoice following change of cycle: The current cycle completes on the original close date (old start date/ old close date/same due date).On the second invoice following change of cycle: The bill cycle is from the original start date to the new close date (old start date/new close date/new due date).And lastly, the third invoice following change of cycle: A normal full cycle invoice based on the new bill cycle dates (new start date/new close date/new due date).Also, When a bill cycle date is changed, the monthly charges and usage allotment is prorated.The balance on the prorated second invoice shows as Past Due on your third invoice, even if it is not.Not to worry, The cycle change process does not impact your account status and corrects itself on subsequent bills.
DATA USAGEFor data usage, our system is set to collect data events and displays every three hours in the Unbilled Data/Msg Details.It display starting with the interval of 12:00 a.m. to 2:59 a.m., 3:00 a.m. until 5:59 a.m., and continuing throughout the 24-hour cycle. And unbilled data records may still show processed in 19MB batches.
_, allow me a moment to discuss about data usage and how it is collected and registered to our network.The billing occurs for data sent or received by your device through our network. The data usage records once a device ends the data session (phone is powered off; when you manually end the data session or there is a lost network connection).Many smartphones (including iPhone) are always-on data devices.They establish a data connection with our network and keep it open even if there is no data transmitting.If you are unable to end the data session manually, it records during a nightly feed to the billing system.The data session can contain billing for all the data transmitted throughout the day.
Mobile technology is the technology used for cellular communication.This means you are using cellular data certain type of usage may come from GPS navigation embedded web browser and instant messaging client this means the line is just using up most cellular data.One of the common causes of high Data Usage is with the apps and services on your phone.Any apps/services that require logging into a server such as Emails or social media apps (Netflix, facebook, Skype etc.) continue to consume background data while you are still logged in.
WNCBefore we make the changes, allow me to discuss the wireless number change process.With Wireless number change request, the account cannot be more than 30 days past due (less than $60 past due balance).Please note that number changes cause one time prorated recurring charge based on your plan, taxes, other applicable fees, and usage based on the date of the number change.The contract terms will not change - or current installment plan set up for the line.Your contacts, photos, and any other information stored on the phone are not impacted. And caller ID updates within 24-72 hours.There is a $36 fee for a number change plus taxes. And as one time courtesy, I can get this waived for you when we process the changes to ensure you will not be billed.After our chat session, you may restart your phone (turn off and back on) to refresh and test the services. You can be able to start using the new number _.
INSURANCEFor AT&T Mobile Insurance plan, this covers protection against loss, theft, physical and liquid damage, and out-of-warranty malfunctions for eligible mobile devices.It has fast and convenient screen repair when and where you need it. As soon as next-day replacement for lost, stolen, or broken devices. And has declining deductibles based on claim history.With this insurance plan, you are eligible to use max of 2 claims per year.This is also for $8.99/mo per device.For future reference, you can contact Asurion at 888-562-8662 for any inquiries about insurance or claim, or log on to https://www.phoneclaim.com/att/For Mobile Protection Pack plan and Multi Device Protection plan, it has all benefits of Mobile Insurance plan additional with ProTech support.This is mainly for 3 features like: AT&T ProTech Support, AT&T ProTech App and AT&T Photo Storage App.AT&T ProTech Support provides access to ongoing, personalized tech support so you get the most out of your device and stay connected to your world. This also helps to set up your device, transfer content, get tips on the latest apps, and more.AT&T ProTech App, you may download the Protech app for access to chat with or call a support expert from the within the app for personalized support and to receive self-help tips customized for your device.Lastly, AT&T Photo Storage App which has secure storage for your pictures and videos providing easy tools to manage and share your personal content.
CALL PROTECTWe do have a FREE AT&T Call Protect feature you can add to your line.AT&T Call Protect uses the power of the AT&T network to automatically block likely fraud calls and identify suspected spam calls.The AT&T Call Protect App also offers additional features like Personal Block List, Report Spam Calls and Call Log.
CANCELLATIONI am saddened to know you are wanting to cancel your Wireless service today.I am saddened to know you are considering to cancel your Wireless service.We truly appreciate your loyalty and business with us, and do not want to lose a valued customer like you.
I understand reducing expenses is important to you. Believe me, I try to do that too!I can certainly understand your point on other provider's pricing.I'm here to check all of my resources to help you in lowering your monthly bill.
You may also consider using transfer of billing responsibility as a way of moving the line _ out of your Wireless account and have it canceled.This is best if you know anyone else who needs a new AT&T number. Would you like to consider that?I see the line does not have contract or installment plan. Rest assured you will not be charged for termination fee to cancel the line.I see your current bill cycle runs from _. As part of AT&T's cancellation policy, the monthly recurring charges and usage are not prorated once the line is canceled - even when canceled mid cycle. This serves as the final bill for the canceled line.I would strongly recommend canceling the line effective end of the current cycle which is on _ and I can set this future dated for you now.So no further actions will be needed from your end, Will that be fine with you?
ESCALI am currently coordinating with my Manager and will relay all information to save time,I've coordinated with my Manager and relayed what happened.We have been working through your concerns, and I am sorry we have been unable to reach a resolution. May I reach out to my manager to assist us through this chat?We have been working through your concerns, and I am sorry we have been unable to reach a resolution. Let me reach out to my manager to assist us through this chat.
May our manager personally call you now on the line _?This way, we can partner with our Customer Loyalty team to get special options to lower your monthly bill now.Please wait here with me, As I wanted to ensure you are properly connected on the phone with my Manager.Please be assured that once we get partner with our specialized _ department on the phone, all your inquiries and requests will all be resolved.We will continue with the resolution on the phone, so you can definitely consider this as resolved.
PCNOnce this is completed, May I send confirmation to line _?I sent you a few reminders through sms about our conversation, please confirm if you have received and read it. Thank you.AT&T Free Msg: In case you get prompted with a feedback, please read the instructions carefully as our menu options have changed. Thank you!AT&T Free Msg: For help or inquiries about your _ Account, you may call our specialized department at _. Thank you!AT&T Free Msg: Log on to att.com/contactus to get routed to the correct department based on your specific AT&T service. Thank you!
SSO/DISCOUNT/CASEJust a friendly reminder, you can manage your AT&T Wireless account through the myAT&T app anytime, anywhere.Updates normally reflect online within 24 hours, you can log back in at your most convenient time to check on the credit details and updated balance later.Updates normally reflect online within 24 hours, you can log back in at your most convenient time to check on the payment arrangement through Payment activity & options page.
Please note that since you have Unified Billing account type, credits and balance normally updates within 24 to 48 hours. I would strongly recommend to check back online at your most convenient time.No further actions will be needed from your end.
The resolution for this will be modified/updated with the backend office. Rest assured that you do not need to chat back about the same issues and you will immediately be notified with the results within 24 to 72 hours.We will contact you as soon as we can send you the online registration code manually, and assist you further with the online access. We have fully resolved this concern for you today.
You may select the envelope icon from our chat window to send yourself a copy of our chat transcript as your reference once our session ends.For future reference, you may select the envelope icon from our chat window to send yourself a copy of our chat transcript once our session ends.
For future reference, you can also log on to att.com/contactus to get routed to the correct department based on your specific AT&T service.And can also call our specialized _ team at _.
To check on your Payment activity, you may go to Menu > Billing & payments > Payment activity & options - Select More payment history.To check on your Device Installment plan, you may go to Menu > Billing & payments > Payment activity & options - Select Manage your Installment plan.To sign up for Autopay, you may go to Menu > Billing & payments > Payment activity & options - Sign up for Autopay from there.To check on your Bill, you may go to Menu > Billing & payments > View my bill - Select View paper bills & Open PDF from there.To Sign up for Paperless billing, you may go to Menu > Billing & payments > View my bill - Sign up for paperless billing under Billing & payments options.To check on your Usage, you may go to Menu > My Wireless > Check Usage - Select Data, text & talk logs under Usage options.You will be able to filter the view through Billing Period, Wireless Number associated, Usage type (data, text and talk)To check on your plan options, you may go to Menu > My Wireless > Change wireless plan - and review the offered plans from there.To manage your device & features, you may go to Menu > My Wireless > Manage device & features. Select the number associated for the phone you wanted to manage from there.Please select the Profile button (beside shopping cart button - upper right corner) > View Profile - Select _
To enroll the discount online, you may log on to http://www.wireless.att.com/business/enrollment/I see here you are eligible for the Autopay with paperless billing monthly discount for $10, when you enroll for Autopay using credit/debit card or checking account, along with your current paperless billing set up, you are eligible to get $10 additional monthly discount. How's that sound for you?Also, for reference or any inquiries about your GoPhone service, you may call our Prepaid(GoPhone) department directly at 800-901-9878. Don't forget that your log in page is at https://www.att.com/prepaid/
INTLI see you are eligible to use both our International day pass or AT&T passport plans while in _.Let me discuss these plans further.With International Day Pass feature, this is charged for $10/day (24 hours usage) per device it is added. Only charges when your device transmit international roaming usage through our network.With International Day Pass feature it is a roaming plan which allows you to use your domestic plan while abroad - that means for your current plan, you get _ while in_.
We also have AT&T Passport Plans:1. AT&T Passport 1GB for one time charge of $60 good for 30 days per device.This includes 1gb data allowance (which has $50/GB data overage rate), unlimited text, and $0.35/minute discounted calling rate.2. AT&T Passport 3GB for one time charge of $120 good for 30 days per device.This includes 3gb data allowance (which has $50/GB data overage rate), unlimited text, and $0.35/minute discounted calling rate.To check the options online, you can also log on to att.com/global
TS_ does your phone show AT&T Network indicator, 4g LTE indicator and how is the signal strength (levels)?And are there any recent changes? Like Software update, you moved to a new location, no service indicators, or updated device information like IMEI.May I have the phone IMEI and sim ICCID, please? You may check this through the phone settings (general - about)
ORDERIs this for new service, port in request or existing device upgrade?You may also try using other browsers like Google Chrome or Internet Explorer to see if the order will go through. You can also do it via myAT&T app._ if given permission, I can process the order for you here on my end.May I have the best callback number, shipping address and e-mail address we will use for this order? (for important notices regarding the order)May I know what device (make and model, and color) and capacity are you trying to order?Will this be for 24 or 30 months installments?When we submit this order, it created hold charge on your card and will push through once the items are shipped.
You will be emailed a link to accept the terms and conditions, you may also logon to att.com/tc or dial l 1-866-895-1099 to do so.You may log on to att.com/tc to read over and accept the terms and conditions for your order.You can also dial 1-866-895-1099 to accept the terms and conditions for your order.
For your reference, you can monitor the status of your order (24 hours after it was submitted) by logging on to att.com/checkmyorderRest assured that you will be notified once the order is ready to ship. No further actions will be needed from your end.Rest assured that you will be notified once the order is ready for pick up. No further actions will be needed from your end. Please be assured that your order will be shipped on time, I see the estimated ship date is from _.And once you receive the device, you can log on to www.att.com/activations to activate it yourself. (UPGRADE, PORT, PARKED SIM REPLACEMENT)And once you receive the device, you can log on to www.att.com/updatedevice to activate it yourself. (INSURANCE, WARRANTY)And once you receive the device, you can log on to www.att.com/activate to activate it yourself. (COLD SIM ACT/REPLACE)
NUMBERScollections 800-947-5096/71243 | dac 71280 | pac 888-898-7685/71173 | crt 71803 | prepaid 800-901-9878/71623 | dtv 800-531-5000 | ism 71206/800-288-2020 | premier 866-499-8008/71705 | Asurion 888-562-8662 | ccare 73725 | fraud 877-844-5584/71232 | ATS smartphone 73727/iPhone 71817 | Transfer of Billing Responsibility (NSC) 877-971-6092/71655 | Switcher support desk 855-749-0884 | Ecom 866-267-4510/71341 | wireless 800-331-0500 | Enjoy 888-463-6569
SECURITYRest assured our chat is secured and is being audited by our Fraud Specialist, all account information posted will be masked right after our chat for your protection.
FRAUDI would also like to inform you about Spoofing, Phishing, and SMiShing. There are one of the few ways for other people to obtain your personal information.Caller ID spoofing makes it appear an incoming call is coming from a legitimate business number or even your own number.Phishing, also known as brand spoofing or carding, is a trick Internet scammers use to fish for consumers' financial information and password data, using fake company emails and websites.SMiShing is the term used for phishing via text messages sent to your cell phone.
TRANSFERI would like to inform you that your chat has reached Wireless postpaid cellphone department. We have limited access to _ Account type.I can help you get connected to the correct department who handles and can further assist you in resolving this issue quickly.I can get a specialist for you and will relay all information to save time. Will that be fine?Before we get connected to our specialist on this chat, Is there anything else I can help you with on the Wireless account?I would love to take this into my hands, nevertheless this falls out of the area of my expertise, the best that I can do is to connect you with one of our specialists in that field who has all the information to help you with the concern, they will be willing to help you as much as I am, and you will be in great hands.
I see a huge chat flow at the moment and all the agents are assisting other customers, connecting to an agent might take sometime. So I request you to keep your chat Window active. Please don't disconnect your chat.In case the chat loses connection, you may reach our _ department at _. What we can do is partner through this chat with our specialized _ team that has full access to your account type to further assist you with your request/inquiries today. I can get a specialist for you and will relay all information to save time. Will that be fine?What we can do is partner with our specialized team now, May we call you on the line _? To partner directly with our _ Team.Let me go ahead and partner you with our specialized _ department through this chat to better assist you with your request today. Will that be fine with you?I will get a specialist for you and will relay all information to save time.
ONE LINER/UNRESPONSIVEHold on please.Please give me 2-3 minutes to check this further.Thank you for clarifying that for me, I appreciate it.Thank you for giving me the chance to help you here.Bear with me please.I'll keep you posted.You are welcome.You are most welcome.I truly appreciate your time and patience with me.Thank you for patiently waiting.Thank you for waiting.I appreciate your patience while holding.I am still working on your account, I'll keep you posted.I am still working on your account, bear with me please.
I'm sorry, I don't mean to rush you, just checking if you are still with me.I have not heard any responses from you, please inform me if you are still receiving my chats.Hi there, thought I lost you back there.
RECAPYou are all set now!we have discussed _.Is there anything else I can help you with?And have I fully resolved all your inquiries or request today?Just to confirm, Is there anything else I can help you with? And have I fully resolved all your inquiries or request today?
CLOSINGGoodbye for now and take care always, _!Take care!
MSVUpon checking here, I see you were previously under our retired _ Mobile Share Value plan.Please allow me to discuss further on what happened.Starting February 2019, we have a system generated plan update/change for existing mobile share value plan users, this is where your regular data plan is doubled from _.We have sent notices about this through your bill copy or pdf (under News you can use), email and text.Your old _gb plan was for $_ while the doubled up data plan _gb is for $_ for all devices, before tax and other fees.As loyal to our retired plan, AT&T is giving back to all our existing customer who is being loyal with our retired Mobile Share Value plans.It is $_ more per month which is actually cheaper than our new offered plans, and considering the amount of data provided.This is actually cheaper on the current offered mobile share plus plans or unlimited data plans we have.Please be assured that this is the only change on your monthly bills and that everything else stays the same.This will not prorate your bill, no loss of rollover or bonus data.
PAYMENT/PA/AUTOPAYPlease note that payment arrangement is a promise to pay or extension only and does not automatically take out payment from your account.This does not prevent late payment fee charge on the account if the account is already past due.This will ensure services will not be interrupted until you are able to make a payment manually on or before the set date.
Please note that Autopay enrollment is processed within 3-4 weeks, once it is completed, you will be notified online or through the bill.Your AutoPay enrollment is being processed and it can take 4-6 weeks to start, please continue to pay as usual. You will know AutoPay has started when the following message appears on your bill:"Your credit card will be charged".
PCN ADJUSTMENTThanks for reaching out. Look for your adjustment on your next bill. View your bill on your phone with the myAT&T app. The courtesy credit of $_ has been applied to your account effective _. Your updated balance is $_. Thank you!
TEMPLATESBAN: 0-**MI60ASSISTED REP: MP964GREASON:EFFECTIVE DATE:
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NICE http://wfm05.cmg.convergys.com/web/guest/homeZONE https://myattzone.att.com/tbmcsr/initfindcustomer.do?tab=0&subtab=0&searchType=ctnNUANCE https://portal-east.touchcommerce.com/portal/portal.jspAkosikaye.107
XMIDXM497913 - Symbio2019OT https://www.e-access.att.com/orders/ordertrack/login.do?method=loginPageOCE https://www.e-access.att.com/oceuirt/oce/index.jsp#/orderqueueTORCH https://torch.web.att.com/ui/OPUS https://opus.web.att.com/ccDLC https://dlc.it.att.com/dlcexplorer/login.doCCChttps://www.e-access.att.com/dcmccc
att.com/deviceunlockatt.com/checkmyorderatt.com/storesatt.com/storeappointment/att.com/globalatt.com/tobrhttps://www.phoneclaim.com/att/http://tracking.newgistics.com/
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EAR BUDS By 4/4/19, using your Qualifying Purchase device, follow instructions on the Shop Samsung app (“App”) to submit required info.Gifts will be mailed approximately 6-8 weeks after verification of Qualifying. Only 132,000 Gifts available.If Gifts are unavailable for any reason, Samsung, in its sole discretion, may choose to issue a Reward eCertificate in the approximate value of the Gift as a substitute.Reward eCertificates are valid only at www.Samsung.com or in the App for use towards an eligible purchase, and valid through 9/1/19.Gifts subject to availability and are non-transferrable. Limit 1 Gift per Qualifying Purchase. Void where prohibited or restricted by law. Additional restrictions apply.Offer subject to additional terms here. Samsung reserves the right to modify or discontinue offer at any time by posting notice on the app or website.
NumberSync
https://www.att.com/esupport/article.html#!/wireless/KM1224748https://www.att.com/esupport/article.html#!/wireless/KM1223159
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BUEN
CHAT ID:NAME: ISSUE:RESO:
Here's what we are going to do, let us have the account fully verified first so I can access the account details, then
For security purposes, can you please verify the account passcode?
For security purposes, I will send a PIN to your phone via text. Once you received the PIN, please post it here.
To get started, may I please have your wireless number?
Since you have our Callback Specialist over the phone now, I am going to end the chat session from here to make sure we get to continue the resolution from there. Goodbye for now! Have a great one!
We sincerely apologize for the inconvenience. I would like you to know that I am your partner here and I am here to help you. I will make sure that we will have this resolved today.
You do the same! Just a friendly reminder, you can also use the myAT&T app on your phone to view or pay your bill, make payment arrangements, and even upgrade your device.
I really want to help you. However, this is unresolvable within my resources. My manager is here and she can readily assist you. Please hold as I connect you to her
BAN: 01-I2r:**MI60 ASSISTED AGENT: bg362kREASON: EFFECTIVE DATE:
Escal Template:Ban: 01-NAME: Escalated By(ATTUID): bg362kReason:
CREDIT APPROVAL TEMPLATECHAT ID:ATTUID: bg362kBAN: 01-CTN:NAME:AMOUNT:REASON:RECOMENDATION:RESULT:TYPE OF CREDIT: LINE OF CREDIT:
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LSO
62061184 - acknowledgement
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SALES IMPT LINKS
http://mcsinitialtraining.web.att.com:8070/Mobility%20Cross%20Training/Cross%20Training%20Agendas/XT%202019%20Integrated%20Sales%20for%20MSS%20Chat/NBA_Dispositions.pdf -- NBA Tab in Clarify
http://csit.web.att.com/Consumer/RC1/Bundle_Builder_3rd_Party_Intro_Overview_OPUS_DMDRMSSUA/multiscreen.html -- Bundle Builder simulation
http://mcsinitialtraining.web.att.com:8070/Mobility%20Cross%20Training/Cross%20Training%20Agendas/XT%202019%20Integrated%20Sales%20for%20MSS%20Chat/2018%20NBA%20Refresher.pdf -- NBA dispositioning