DIRECTV
While I'm working on your account, I noticed that our DIRECTV Select Package will be a perfect option for you. This is a special offer that is available to a select few of our loyal customers. Remember, this offer will only be available for a limited time. I don't want you to miss this!
Select Package
Imagine having 155 Channels, 1-year price guarantee with 24-month term agreement, FREE GENIE® HD DVR and includes monthly fee for one (1) receiver—$7 for each additional receiver, 3 months of HBO, STARZ, Showtime, and Cinemax at no extra cost, Free Standard Professional Installation and eligible to get $5 discount if you enroll in both Auto Bill Pay (ABP) and paperless billing!
DTV NOW
I was checking on this and I see that you are eligible for an amazing offer with our new Live Streaming app, have you heard about it?
It works just like Hulu and Netflix with over 25000 movies and series, but you know what? It has the addition of Live TV so you can get 50 channels including local channels and regional sport packages and this sbuscription have HBO included without additional charges. The best thing of this is that Hulu and Nextflix use your data, but this App for live streaming we have gets you DATA FREE for being our wireless customer.
However this is even better, as you can stream as much as you want, wherever you want and this will not take your data, plus you will get 4G LTE all the time. And you can stream in your Phones, Tablets, Computers and TVs.
AT&T Internet
While I'm working on your account, I noticed that our AT&T Internet Package will be a perfect option for you.
You can Enjoy up to 100Mbps Internet speed for just $50.00, but since you have me with this chat, I can provide
you additional $10.00 for the package, so you can enjoy it for only $40.00. Sounds good right?
• [Customer Name], with AT&T Internet you can get the speed that meets your needs based on how you use the Internet. For only $50.00 per month, AT&T Internet will provide more speed, more reliability, and more connectivity for [state the customer's personal need based on Discovery].
Discovery question
• I hope you don't mind, while checking on your account, can you tell me what usual things you do during weekend when your family is at home?
• Do you usually watch movies, surf the internet, playing video game or downloading?
• What types of programming and movies does your family enjoy watching?
• What type of activities does your family use the Internet for when at home? (Streaming audio, video, games, YouTube)?
Overcoming Objection
I certainly understand. I just want to make sure that you are up to date with our ongoing promotions which you can take advantage.
Double the data
This is actually a Standard Procedure (SOP) which will roll up for our customers who are still on the Grandfathered / Retired plan Mobile Share Advantage plans- which means it is no longer available from our system but our customers which has it can keep it. The change is that it DOUBLES the GB you have. So let's say we're on the _GB plan, it will then be for _GB for with a price difference of $10/$5
The reason the plan has been change is because the Mobile Share Value _GB is not longer available and has been deleted to AT&T system.
We send you an alert about the plan removal on your account, so you can contact us to check other option for your plan.
But since there is no action made on the alert that we send, AT&T provided you a discounted plan that will double your data limit and this is for only $10/$5 increase on your plan.
I feel you. As a customer myself, I know where you are coming from and I am with you on this. On the other hand, if we retain the current plan, you'll have more data available for usage, you can enjoy more of the videos and programs you love watching on your phone and you can share the extra data to other devices through hotspot
Afterall, AT&T will start to rollout the fastest network we call 5G Evolution that will surely make things 2x faster thus consume data faster on y your phones. This is to prevent any possible overages. What do you think?
Closing Speil
Thank you for your cooperation and understanding. We appreciate your business and continues service with AT&T. Kindly close the chat window, to properly end this chat session. have a nice day!
You may save this chat and send it to your email by tap the envelope icon on the window chat so you have a guidance for all what we have discussed today so you have references okay?
For Authentication purposes, we will need your logged in information on the mobile app. If you are currently logged in to your account, kindly refresh it so our system will recognize it
Just click the Minimize button "V" on this chat, and then logout and then log back in. Do not click the (X) button so the chat will remain active.
ChatID:727433368455069025CxName:VivianIssue:Double the dataReso:Unresponsive8312612682
XM768640 Symbio2019
While I'm working on your account, I noticed that our DIRECTV Select Package will be a perfect option for you. This is a special offer that is available to a select few of our loyal customers. Remember, this offer will only be available for a limited time. I don't want you to miss this!
Select Package
Imagine having 155 Channels, 1-year price guarantee with 24-month term agreement, FREE GENIE® HD DVR and includes monthly fee for one (1) receiver—$7 for each additional receiver, 3 months of HBO, STARZ, Showtime, and Cinemax at no extra cost, Free Standard Professional Installation and eligible to get $5 discount if you enroll in both Auto Bill Pay (ABP) and paperless billing!
DTV NOW
I was checking on this and I see that you are eligible for an amazing offer with our new Live Streaming app, have you heard about it?
It works just like Hulu and Netflix with over 25000 movies and series, but you know what? It has the addition of Live TV so you can get 50 channels including local channels and regional sport packages and this sbuscription have HBO included without additional charges. The best thing of this is that Hulu and Nextflix use your data, but this App for live streaming we have gets you DATA FREE for being our wireless customer.
However this is even better, as you can stream as much as you want, wherever you want and this will not take your data, plus you will get 4G LTE all the time. And you can stream in your Phones, Tablets, Computers and TVs.
AT&T Internet
While I'm working on your account, I noticed that our AT&T Internet Package will be a perfect option for you.
You can Enjoy up to 100Mbps Internet speed for just $50.00, but since you have me with this chat, I can provide
you additional $10.00 for the package, so you can enjoy it for only $40.00. Sounds good right?
• [Customer Name], with AT&T Internet you can get the speed that meets your needs based on how you use the Internet. For only $50.00 per month, AT&T Internet will provide more speed, more reliability, and more connectivity for [state the customer's personal need based on Discovery].
Discovery question
• I hope you don't mind, while checking on your account, can you tell me what usual things you do during weekend when your family is at home?
• Do you usually watch movies, surf the internet, playing video game or downloading?
• What types of programming and movies does your family enjoy watching?
• What type of activities does your family use the Internet for when at home? (Streaming audio, video, games, YouTube)?
Overcoming Objection
I certainly understand. I just want to make sure that you are up to date with our ongoing promotions which you can take advantage.
Double the data
This is actually a Standard Procedure (SOP) which will roll up for our customers who are still on the Grandfathered / Retired plan Mobile Share Advantage plans- which means it is no longer available from our system but our customers which has it can keep it. The change is that it DOUBLES the GB you have. So let's say we're on the _GB plan, it will then be for _GB for with a price difference of $10/$5
The reason the plan has been change is because the Mobile Share Value _GB is not longer available and has been deleted to AT&T system.
We send you an alert about the plan removal on your account, so you can contact us to check other option for your plan.
But since there is no action made on the alert that we send, AT&T provided you a discounted plan that will double your data limit and this is for only $10/$5 increase on your plan.
I feel you. As a customer myself, I know where you are coming from and I am with you on this. On the other hand, if we retain the current plan, you'll have more data available for usage, you can enjoy more of the videos and programs you love watching on your phone and you can share the extra data to other devices through hotspot
Afterall, AT&T will start to rollout the fastest network we call 5G Evolution that will surely make things 2x faster thus consume data faster on y your phones. This is to prevent any possible overages. What do you think?
Closing Speil
Thank you for your cooperation and understanding. We appreciate your business and continues service with AT&T. Kindly close the chat window, to properly end this chat session. have a nice day!
You may save this chat and send it to your email by tap the envelope icon on the window chat so you have a guidance for all what we have discussed today so you have references okay?
For Authentication purposes, we will need your logged in information on the mobile app. If you are currently logged in to your account, kindly refresh it so our system will recognize it
Just click the Minimize button "V" on this chat, and then logout and then log back in. Do not click the (X) button so the chat will remain active.
ChatID:727433368455069025CxName:VivianIssue:Double the dataReso:Unresponsive8312612682
XM768640 Symbio2019