ISM CREDIT / WIRELESS BAN // UNIFIED BAN // AMOUNT $// REASON// ATTUID jz078v// CHAT ID //
I would love to take this into my hands, nevertheless this falls out of the area of my expertise, the best I can do is to connect you with one of our specialist in that field, they will be willing to help you as much as I am, and you will be in great hands.
This is actually a standard procedures for customers who are still on the Retired Mobile Share Value Plans. You have __GB and we made it ___ MB. And instead of charging $15 per GB, we give all the _GB for only $5/$10. More data to use for your Social Media, streaming and playing online games
To share the concept - these plans would need more work to maintain as they're no longer the main plans AT&T has, so the towers and systems are now concentrated with the new plans we have. In order to cope up with the system updates, the retired ones needed to be upgraded as well so they can still keep up with the new plans’ quality and connection.
I understand your concern about the additional cost and I agree that you do not use that much data. I can get you back to the previous plan but as this is a system initiated update, your plan will be then again grandfathered and will automatically be changed back to the new one. This will only cause you prorated charges on your next bill
On the other hand, if we retain the current plan, you'll have more data available for usage, you can enjoy more of the videos and programs you love watching on your phone and you can share the extra data to other devices through hotspot. What do you think?
I apologize if you may have not received any notifications about the plan shifting, though AT&T has tried its best sending notifications via email/ sms to all its customers. I will surely send feedback about this as well. On the other hand, if you feel like this plan may not work best for you, we can definitely check other plan options that may suit your need and budget.
Thank you for bringing this to our attention. This is not the way AT&T would want to do business and I do apologize in behalf of the previous representative for any miscommunication. Allow me to take full responsibility of this issue and I want to make sure that your concern is addressed properly within your initial chat with me.
I can file a feedback form to make sure that this won't happen again and take action for this. I do apologize for any inconvenience this may have cause. I just wanted to ensure that you're confident that we have everything covered today.
I really appreciate your kindness and patience with me all throughout our chat and while I am resolving your concern.
Feel free to close now the chat while I am still taking notes on your account. Have a great evening ahead! :-)
Hi, may I know your name so I can have our chat get personalized?
May I know your wireless number so we can get started?
a744040590178434978 55yes
a723774391984851074
a723774392207311178 55yes
a727152092074198863
a724055867473794421 $16
a724618817490400921
a723492917645171393 55yes
a727152092356070894
a744040591067028508 55No
a727433567481951206 xfer
a727152092592722875
a724337342902370993
a724900292887844794 44yes
a745729441545240328 upgrade
a724900293273500345
a727152093121208305
a727152093145981045 - 55yes
a723492918435957448
a744885016915675881
a 744040592002454457 xfer
a
a
a
a
a
I would love to take this into my hands, nevertheless this falls out of the area of my expertise, the best I can do is to connect you with one of our specialist in that field, they will be willing to help you as much as I am, and you will be in great hands.
This is actually a standard procedures for customers who are still on the Retired Mobile Share Value Plans. You have __GB and we made it ___ MB. And instead of charging $15 per GB, we give all the _GB for only $5/$10. More data to use for your Social Media, streaming and playing online games
To share the concept - these plans would need more work to maintain as they're no longer the main plans AT&T has, so the towers and systems are now concentrated with the new plans we have. In order to cope up with the system updates, the retired ones needed to be upgraded as well so they can still keep up with the new plans’ quality and connection.
I understand your concern about the additional cost and I agree that you do not use that much data. I can get you back to the previous plan but as this is a system initiated update, your plan will be then again grandfathered and will automatically be changed back to the new one. This will only cause you prorated charges on your next bill
On the other hand, if we retain the current plan, you'll have more data available for usage, you can enjoy more of the videos and programs you love watching on your phone and you can share the extra data to other devices through hotspot. What do you think?
I apologize if you may have not received any notifications about the plan shifting, though AT&T has tried its best sending notifications via email/ sms to all its customers. I will surely send feedback about this as well. On the other hand, if you feel like this plan may not work best for you, we can definitely check other plan options that may suit your need and budget.
Thank you for bringing this to our attention. This is not the way AT&T would want to do business and I do apologize in behalf of the previous representative for any miscommunication. Allow me to take full responsibility of this issue and I want to make sure that your concern is addressed properly within your initial chat with me.
I can file a feedback form to make sure that this won't happen again and take action for this. I do apologize for any inconvenience this may have cause. I just wanted to ensure that you're confident that we have everything covered today.
I really appreciate your kindness and patience with me all throughout our chat and while I am resolving your concern.
Feel free to close now the chat while I am still taking notes on your account. Have a great evening ahead! :-)
Hi, may I know your name so I can have our chat get personalized?
May I know your wireless number so we can get started?
a744040590178434978 55yes
a723774391984851074
a723774392207311178 55yes
a727152092074198863
a724055867473794421 $16
a724618817490400921
a723492917645171393 55yes
a727152092356070894
a744040591067028508 55No
a727433567481951206 xfer
a727152092592722875
a724337342902370993
a724900292887844794 44yes
a745729441545240328 upgrade
a724900293273500345
a727152093121208305
a727152093145981045 - 55yes
a723492918435957448
a744885016915675881
a 744040592002454457 xfer
a
a
a
a
a