Please provide me your full name and Wireless number to get started.
I am now reviewing the account.
I see that you have been speaking to another representative.
Please allow me to review the previous conversation.
The account passcode is the 4 - 8 numbers which is your means of verification here in AT&T.
To clarify, this is for your Wireless account logins correct?
I see here that you are able to log in to your online account! You did a great job!
We recently changed our survey menu. 5 is the highest and Yes if the issue is resolved. Click X in the chat box to leave a feedback. We appreciate it!
You may just minimize first our chat window by clicking “V”, hover at the top right side part of your online account then select Sign out then log in back
While working on your account, we don't want you to miss our on going promotions and services. Do you have a current TV or Internet service at home ?
Oh by the way, maybe this is not the best time, I just want to know your current tv service provider and how much are you paying for that service monthly? I just want to share our current offer that you might interested with or save more.
This may not be the best time but we don't want you to miss our on going promotions and service. Are you into savings for your TV or internet service ?
While working on your account, if you don't mind I see here that you are eligible for a TV service on your location. Are you in need of a new TV service ?
Let me also share with you that you are eligible with our new streaming service which is our DirecTV now that allows you to watch LIVE TV channels (such as Fox, ESPN, Nickelodeon, Disney, and 40 other channels) that comes with FREE HBO content. Our most in demand package is called "PLUS" costs only $50.00/month!
We currently offer a FREE AMAZON FIRESTICK TV 4K if you prepay the service for 1 month of this $50.00 Plus package. You can give it a try, it will be worth it! And you can cancel this anytime without termination fee.
If you sign up with me, I can give you a $15.00 off for the first 2 months making it down to $35.00. You can give it a try, it will be worth it! And you can cancel this anytime without termination fee.
--------------------
This is actually a promotion for customers who are still on the Retired Mobile Share Value Plans. You have __GB and we made it ___ MB. And instead of charging $15 per GB, we give all the _GB for only $5/$10. More data to use for your future data needs.
This is also in line with migrating all of our customers under grandfathered plan to a new plan in preparation for the 5G network connectivity.
I apologise if you may have not received any notifications about the plan shifting, though AT&T has tried its best sending notifications via email/ sms to all its customers. I will surely send feedback about this as well. On the other hand, if you feel like this plan may not work best for you, we can definitely check other plan options that may suit your need and budget.
I am now reviewing the account.
I see that you have been speaking to another representative.
Please allow me to review the previous conversation.
The account passcode is the 4 - 8 numbers which is your means of verification here in AT&T.
To clarify, this is for your Wireless account logins correct?
I see here that you are able to log in to your online account! You did a great job!
We recently changed our survey menu. 5 is the highest and Yes if the issue is resolved. Click X in the chat box to leave a feedback. We appreciate it!
You may just minimize first our chat window by clicking “V”, hover at the top right side part of your online account then select Sign out then log in back
While working on your account, we don't want you to miss our on going promotions and services. Do you have a current TV or Internet service at home ?
Oh by the way, maybe this is not the best time, I just want to know your current tv service provider and how much are you paying for that service monthly? I just want to share our current offer that you might interested with or save more.
This may not be the best time but we don't want you to miss our on going promotions and service. Are you into savings for your TV or internet service ?
While working on your account, if you don't mind I see here that you are eligible for a TV service on your location. Are you in need of a new TV service ?
Let me also share with you that you are eligible with our new streaming service which is our DirecTV now that allows you to watch LIVE TV channels (such as Fox, ESPN, Nickelodeon, Disney, and 40 other channels) that comes with FREE HBO content. Our most in demand package is called "PLUS" costs only $50.00/month!
We currently offer a FREE AMAZON FIRESTICK TV 4K if you prepay the service for 1 month of this $50.00 Plus package. You can give it a try, it will be worth it! And you can cancel this anytime without termination fee.
If you sign up with me, I can give you a $15.00 off for the first 2 months making it down to $35.00. You can give it a try, it will be worth it! And you can cancel this anytime without termination fee.
--------------------
This is actually a promotion for customers who are still on the Retired Mobile Share Value Plans. You have __GB and we made it ___ MB. And instead of charging $15 per GB, we give all the _GB for only $5/$10. More data to use for your future data needs.
This is also in line with migrating all of our customers under grandfathered plan to a new plan in preparation for the 5G network connectivity.
I apologise if you may have not received any notifications about the plan shifting, though AT&T has tried its best sending notifications via email/ sms to all its customers. I will surely send feedback about this as well. On the other hand, if you feel like this plan may not work best for you, we can definitely check other plan options that may suit your need and budget.