As your specialist today i highly suggest that we add the MOBILE INSURANCE feature to your smartphone, this AT&T device protection provides fast replacement for lost, stolen, or broken devices as soon as the next day.I understand that service re connection is in the utmost importance and I know that it is a must to have it available. Though, please understand as well that in order for AT&T to continue to provide service we also need your payment to continue providing quality service.This access fee covers the unlimited talk and text, unlimited long distance messaging, with a free visual voicemail and hotspot feature Every day may not be good, but there's something good in every day By the way, I do apologize for the inconvenience Nina ( automated response) has caused you (cx's name). And since you got me on this chat, i will do my best to expedite the process for you. And once we have it available you will surely get it as soon as possible. I greatly appreciate your understanding. Thank youAT&T updated the website and all of the customer that uses their wireless number as their login will be migrated to a more secured AT&T ACCESS ID Hello, my name is Joshua, Ill be more happy to assist you today.To get started May I please have your name and wireless number?Also to avoid premature disconnection, please click on the slanting arrow at the upper right of the chat window.It's sad to know that you are planning to cancel your line.We do not want to lose you as a customer. I am paying my bills too and I know how important to save is.I hope you are having a great day, How may I help you today?I understand that you have a concernNo worries now that you have me here, I can surely help you withThank you for patiently waiting. I should be the one to thank you for being patient and fantastic all through out this chatI understand how important it is to manage our account online. No worries, I can definitely assist you on retrieving your online account logins. To get started, can I please have your wireless number?I am also a consumer and a single father of 3 kids so i know how important for us to save especially when it comes to our billI really appreciate your patience and cooperation with me since this process usually take 10 to 15 minutes, i make sure to get the best specialist i know from that department. Please stay on chat while I secure a representative for you. I want to make sure that we are able to resolved everything today.Just to recap, I just really wanted to thank you for giving me chance to help you by . I appreciate your effort and I know how your time is important. How else can I help you today?We really value your business so "Thank you" as well for your time and effort in chatting with me and allowing me to resolve your wireless needs today. Your satisfaction is a great compliment to us. Take care and have a great nightAs of now you reach the wireless department, No worries let me provide the number of our specialist from Uverse to fully assist you with this one.we are cautious in submitting a case for unlocking a device as our device unlock team will need to review the imei number of the device to determine the point of sale, original owner of the device or if the device is reported as stolen and going to check by the FBI as well as your ip address.This device isn’t eligible to be unlocked now because all of the installment payments have not been paid.What I wanted make sure is that once you end the chat with me, you can tell yourself that we covered everything today. Would there be anything else that you want to clarify today?While I find an slot in the right department for you, I was checking on this and I see that you are eligible for an amazing offer with our new Live Streaming app, have you heard about it? It works just like Hulu and Netflix with over 25000 movies and series, but you know what? It has the addition of Live TV so you can get 40 channels including local channels and regional sport packages and free HBO. The best thing of this is that Hulu and Nextflix use your data, but this App for live streaming we have gets you DATA FREE for being our wireless customer.However this is even better, as you can stream as much as you want, wherever you want and this will not take your data, plus you will get 4G LTE all the time. And you can stream in your Phones, Tablets, Computers and TVs.If you subscribe right now, I can give you $25 credits on your First 3 months , making it only $10 for the $35.00 package with 60 channels! There is No Contract, No Installation , No Satellite needed, which you can cancel this anytime (No Penalties or any Cancellation fee) ! You can give it a try, it will be worth it.And now, To complete the sign up and promotion, please provide the information of the card that you wish to be used for the feature. I would be needing the following information: name on card. card number, expiration date, security code and card billing address. AT&T takes your security seriously, all information provided on this chat is completely masked and would automatically be deleted after the chat ends.ABC, AMC , Animal Planet, Audience, AXS TV , Baby First , BBC America BET , Bloomberg TV, Bravo, C-SPAN, C-SPAN2, Cartoon Network, CBS, CMT, CNBC, CNN, Comedy Central,CW, Discovery, Disney Channel, Disney Junior, Disney XD,E!, ESPN, ESPN2, Food Network, Fox, Fox Business Network, Fox News Channel, FOX Sports 1, Freeform, FX, FXX, Galavision, Hallmark Channel, Hallmark Movies & Mysteries, HGTV, HISTORY, HLN, Investigation Discovery, Lifetime, MSNBC, MTV, MTV2, National Geographic Channel, NBC, NBCSN, Nick Jr., Nickelodeon/Nick at Nite, One American News, Paramount Network, RFD-TV, SYFY, TBS, TCM, TeenNick, Telemundo, TLC, TNT, TruTV, TV Land, Univision, USA Network, Velocity , VH1, Viceland, WE tv and WeatherNation For authentication and security, you may just minimize first our chat window by clicking “V”, hover at the top right side part of your online account then select Sign out then log in back.Maybe this is not the best time, I cant help but notice that you are eligible for an amazing offer with our new Live Streaming app, have you heard about it?I can create your access/account for our directvnow instead since it is free before it ends, which you also have an option to continue, I just want to prioritize you before the promotions ends., I got you on this and I guarantee you it is freeI really love to sign you up since we have an ongoing limited time offer, which you can try and experience it free! for 7 days., rest assured that you will not get any charge today.I would love to take this into my hands, nevertheless this falls out of the area of my expertise, the best I can do is to connect you with one of our specialist in that field, they will be willing to help you as much as I am, and you will be in great hands.The normal cost would be $50.00 but I can sign you up free for 7 days. I really want you to take advantage and experience the most amazing live streaming. I guarantee you it is free of charge for 7 days. And if you wish to continue you will be getting a $20.00 credit/discount for 3 months.Maybe this is not the best time, I cant help but notice that you are eligible for an amazing offer with our new Live Streaming app, have you heard about it?I can create your access/account for our directvnow instead since it is free before it ends, which you also have an option to continue, I just want to prioritize you before the promotions ends., I got you on this and I guarantee you it is freeI really love to sign you up since we have an ongoing limited time offer, which you can try and experience it free! for 7 days., rest assured that you will not get any charge today.I would love to take this into my hands, nevertheless this falls out of the area of my expertise, the best I can do is to connect you with one of our specialist in that field, they will be willing to help you as much as I am, and you will be in great hands. Maybe this is not the best time, I just want to know what is your current TV service provider and what is your average monthly bill for your TV service? May I also know you must have channeles? favorite shows/prorgam? I really love to share some details with our TV service offer/package that you might like and can help you save with your monthly bill. Under federal privacy law, it is your right and our duty to protect your account information. May I use your information during this call to discuss products offered by AT&T companies? Your decision will not affect your service.Feel free to close the chat window whenever you are ready. I just want to make sure that everything is cover in our chat. May I know if you have other concern with your bill, service or plan that I can help you with? My goal is to make you happy and satisfied customer. Please do me a favor when you are ready, kindly end our chat. Bye for now and have a great night! I cant help but notice that you are eligible for an amazing discount that you might consider. I just want to know what is your current TV service provider and what is your average monthly bill for your TV service?My Manager is monitoring our chat and he wanted to make sure that we provide all options for you. Here, we coordinate and help each other to resolve your concerns. I'll get you connected to my manager. You deserve the best assistance. Consider this step as a continuation of our conversation. Please stay connected in the chat.