♥DPA♥- Before we proceed, could you please confirm your full name, first line of your address and postal code that is updated in our records to ensure we are complying with data protection.- May I please have the last purchase that you made on your account and the method of payment used?- Thank you. Are you the account holder?
♥APOLOGY STATEMENTS♥- I can't apologise enough for the delay. Of course, this is not the experience we want you to have when using Groupon.- Please accept my sincere apologies for the inconvenience caused. But I’ll try to sort things out for you.- Sorry to hear that you still have not received your order. But don't worry, I'll be happy to check the status of the delivery here on my system.- I am sorry for the inconvenience. This is not the outcome that we had hoped for.- I’m sorry, I can see how this situation must have been frustrating for you.- I’m very sorry, I appreciate how difficult it must have been for you to deal with this situation.
♥EMPATHY STATEMENTS♥- We always appreciate customers who take the time to give us their feedback. I'll pass what you've said onto our management team.- I'm sorry you've had such a bad experience. I'd like to try and help.- I'm sorry to hear that you haven't receive your order. Not to worry I'll be more than happy to check your order.
♥ASSURANCE♥- We are going to get in touch with you via email as soon as I have an update.- What I’m now doing to help you is to raised this to our relevant department for a follow up - You were absolutely right to bring this to my attention, so I can immediately raised this to our management team for further assistance.- I will try everything I can to get this fixed as soon as possible and will get back in touch with you once we already have an update.- I will contact you via email as soon as I have an update.- I will work to on resolving the problem and I will be in touch with you via email as soon as I have an update
♥HOLD PHRASES♥- Please give me just a moment while I pull up your account info.- Please bear with me while I'm checking your order.- Let me check the tracking information of your order. Please bear with me for a minute or two- Thank you for patiently waiting. - I'm sorry to keep you waiting. Here's what I have got
♥DELAYED ORDER♥***NTK: ***- Upon checking your order I can see that the order status is shipped, it may seems like there is no tracking information provided as it shows as untrack so I was not able to give you the exact details where your item is and and since the order is already been outside our delivery window would you be interested in a full amount of the item in Groupon credits that will be available immediately in your account so you can have repurchased at no cost.***Inside shipping window- Upon tracking the item I can see that that its is being in transit and will arrived on or before xxx.- Here is the tracking information of your orde so you can track it personally - Upon tracking the delivery of your item, I can confirm that it is in transit and it is now in XXLOCATIONXX so it could be delivered shortly. In the mean time I can go ahead and provide the tracking details of your order so you can personally have it track.***Escalation (delayed order) ***- It may seems like there is no movement of the parcel. That being said I will now escalate your order details to our relevant department, with a request that they check on the status of your delivery. Their main priority is to dispatch the item, so if there are no problems with the process you should receive your item shortly. As soon as they have an update, we will let you know but you can expect to hear back from us within 7 working days maximum.- Thank you for your patience in this matter, we hope to have this resolved for you soon.***NTK Leeway***Upon checking, due to the popularity of the deal, there was a delay with the delivery.But I can confirm that your order for xxx will arrive on or before xxx as the latest.In the meantime, is there anything else that I can help you with?♥2F10♥- No worries! As we are still inside the 14-day cancellation policy, we can cancel the voucher and process the refund.- Is there anything else I can help you with?♥2F11♥- (SUGGEST GIFTING) So that your voucher doesn’t go to waste, please feel free to gift your Groupon to a friend or family member. All unredeemed Groupon vouchers are fully transferable. If you choose to do this I would recommend passing on the PDF Groupon as this contains no personal information and although it shows the value of the Groupon, it doesn’t show the purchase price. The PDF can be accessed by logging in to your Groupon account, going to 'My Account' then 'My Orders'. - As the deal is already outside our 14 day cancellation window I am happy to process a full refund in Groupon credits. Groupon credits are simple to use, and are valid for a whole year for you to use towards almost any purchase on www.groupon.co.uk. - The credit is available within 24 hours and is valid for 12 months. - Your Groupon credit will automatically be deducted when you make a purchase.♥REFUND OPTION♥***CREDIT REFUND OPTIONS***- Would you prefer to be refunded in Groupon credits? The credits will be available on your Groupon account immediately and is valid for 12 months- I have just cancel this order and process a refund in credits.- The credit is available within 24 hours and is valid for 12 months. To see your available credit, go to www.groupon.co.uk/mygroupons and log in. You will then be able to see the available credit next to "Groupon Credits balance" on the right hand side of the account page.- Your Groupon credit will automatically be deducted when you make a purchase.- Thank you for contacting us at Groupon UK. Hope you receive your refund shortly. Enjoy the rest of your day***MOP***- A refund to your method of payment will take 5-7 working days. How would you like to proceed?- I have now cancelled your Groupon for xx and refunded the amount of xx back to your method of payment.Please allow up to 5 to 7 working days for the payment to clear back to your account.- Thank you for contacting us at Groupon UK. Hope you receive your refund shortly. Enjoy the rest of your day♥2G9 Wrong Item♥- I'm sorry to hear that you have receive an incorrect item - May I request to have a photograph of the item that you have receive?- I am sincerely sorry to hear that you have received the wrong item. We can assure you this is a rare occurrence and we take instances such as this very seriously. Can you provide photographs of the item received so that we can investigate this matter further?- Let me send you an email right after this conversation and please reply directly to the email with a photograph of the item you have received as an attachment, this will ensure we can provide further assistance. Most smart phones have a camera, I hope this request will not cause too much inconvenience.
♥2G10♥
- I've checked your records and can confirm that this order was shipped on XXX_DATE_XXX.- According to your tracking number, XXX_TRACKING_LINK_XXX, it appears the product was delivered on XXX_DELIVERY_DATE_XXX at XXX_TIME_XXX.- Carriers may scan packages before they've actually reached their destination, so it could be a few days before it arrives. In the meantime, I recommend checking with your neighbours or others who might have accepted the package on your behalf. Carriers sometimes also leave packages in safe places, like behind bushes or on back porches.- I'm so sorry that this happened. Unfortunately, we don't have any additional shipping details regarding your order.- However, according to your tracking number XXX_TRACKING_NUMBER_XXX, it appears the product was delivered. I would recommend checking with your neighbours or others who might have accepted the package on your behalf to see if one of them has it.- If you're unable to locate the package, you can try contacting the courier service to see if they can provide you with a signature confirmation or more specifics regarding where the item was delivered. They may be able to help you track down the delivery, or provide another solution.- Your courier's contact details, and the tracking information for your package, are below:Courier Name: XXX_SHIPPER_XXXWebsite:XXX_SHIPPER_WEBSITE_XXXTelephone:XXX_SHIPPER_PHONE_XXXTracking Number:XXX_TRACKING_NUMBER_XXXTracking Link:XXX_TRACKING_LINK_XXX- If they are unable to resolve this problem, or if there's any other assistance you can send us an email to [email protected]
♥3I6 Damage Item♥- I am sincerely sorry to hear that you have received a damaged item. - We can assure you this is a rare occurrence and we take instances such as this very seriously. Can you provide photographs of the item received so that we can investigate this matter further?- Let me send you an email right after this conversation and please reply directly to the email with a photograph of the item you have received as an attachment, this will ensure we can provide further assistance. Most smart phones have a camera, I hope this request will not cause too much inconvenience.
♥3I3A / 3I3C♥
- Im sorry to hear that you are not happy with your order.- If you think you can live with your order Ill be more than happy to add £xx as a goodwill gesture on your account which will be valid for 12 months and will automatically deducted when you make a purchased - Alternatively you can return the item back to us for a full refund.- Alternatively, you can return the item to us, and I'll be happy to process a full refund as soon as we receive it.
♥1A2 Trouble Buying a deal♥- Im so sorry that you are having a trouble placing the deal.- It sounds like you may be experiencing trouble due to your web browser's cache and/or cookies, which store data collected by your browser about the websites you've visited. Clearing your cache and cookies should fix the issues you've had.- Once you've done this, please return to the website and try to place the order again. You should be all set! Sorry for any inconvenience. - Alternatively if this doesn't work, try to place the order on another device.
♥3I2 Incomplete order♥- I'm very sorry about this incomplete order, since we won't be able to provide you with what's missing I can offer xxx as a good will gesture credit to you Groupon account that being said you can place the missing order again at no cost, - Alternatively you can return the item back to us for a full refund.- Alternatively, you can return the item to us, and I'll be happy to process a full refund as soon as we receive it.
♥MERCHANT CALL UK♥- Thanks for your interest! You can find out about the relationship between Groupon and the businesses that we feature here: https://www.groupon.co.uk/merchant- After you have had a browse, please fill out the 'Get Featured' form to register your interest and arrange for one of our consultants to contact you. Alternatively, please call: 44 203 510 2248 to speak to one of our Groupon consultants directly.- You can reach our merchant center through 44 (0) 203 510 2454.- Our merchant center is open from Monday-Friday between 9am - 6pm GMT.- You can also check our website http://www.grouponworks.co.uk♥MERCHANT CALL IE♥- Thanks for your interest! You can find out about the relationship between Groupon and the businesses that we feature here: http://www.grouponworks.ie- After you have had a browse, please fill out the 'Get Featured' form to register your interest and arrange for one of our consultants to contact you. Alternatively, please call: 353 818 259 101 to speak to one of our Groupon consultants directly.- You can reach our merchant center through 353 818 259 101- Our merchant center is open from Monday-Friday between 9am - 6pm GMT.- You can also check our website: http://www.grouponworks.ie.
♥APOLOGY STATEMENTS♥- I can't apologise enough for the delay. Of course, this is not the experience we want you to have when using Groupon.- Please accept my sincere apologies for the inconvenience caused. But I’ll try to sort things out for you.- Sorry to hear that you still have not received your order. But don't worry, I'll be happy to check the status of the delivery here on my system.- I am sorry for the inconvenience. This is not the outcome that we had hoped for.- I’m sorry, I can see how this situation must have been frustrating for you.- I’m very sorry, I appreciate how difficult it must have been for you to deal with this situation.
♥EMPATHY STATEMENTS♥- We always appreciate customers who take the time to give us their feedback. I'll pass what you've said onto our management team.- I'm sorry you've had such a bad experience. I'd like to try and help.- I'm sorry to hear that you haven't receive your order. Not to worry I'll be more than happy to check your order.
♥ASSURANCE♥- We are going to get in touch with you via email as soon as I have an update.- What I’m now doing to help you is to raised this to our relevant department for a follow up - You were absolutely right to bring this to my attention, so I can immediately raised this to our management team for further assistance.- I will try everything I can to get this fixed as soon as possible and will get back in touch with you once we already have an update.- I will contact you via email as soon as I have an update.- I will work to on resolving the problem and I will be in touch with you via email as soon as I have an update
♥HOLD PHRASES♥- Please give me just a moment while I pull up your account info.- Please bear with me while I'm checking your order.- Let me check the tracking information of your order. Please bear with me for a minute or two- Thank you for patiently waiting. - I'm sorry to keep you waiting. Here's what I have got
♥DELAYED ORDER♥***NTK: ***- Upon checking your order I can see that the order status is shipped, it may seems like there is no tracking information provided as it shows as untrack so I was not able to give you the exact details where your item is and and since the order is already been outside our delivery window would you be interested in a full amount of the item in Groupon credits that will be available immediately in your account so you can have repurchased at no cost.***Inside shipping window- Upon tracking the item I can see that that its is being in transit and will arrived on or before xxx.- Here is the tracking information of your orde so you can track it personally - Upon tracking the delivery of your item, I can confirm that it is in transit and it is now in XXLOCATIONXX so it could be delivered shortly. In the mean time I can go ahead and provide the tracking details of your order so you can personally have it track.***Escalation (delayed order) ***- It may seems like there is no movement of the parcel. That being said I will now escalate your order details to our relevant department, with a request that they check on the status of your delivery. Their main priority is to dispatch the item, so if there are no problems with the process you should receive your item shortly. As soon as they have an update, we will let you know but you can expect to hear back from us within 7 working days maximum.- Thank you for your patience in this matter, we hope to have this resolved for you soon.***NTK Leeway***Upon checking, due to the popularity of the deal, there was a delay with the delivery.But I can confirm that your order for xxx will arrive on or before xxx as the latest.In the meantime, is there anything else that I can help you with?♥2F10♥- No worries! As we are still inside the 14-day cancellation policy, we can cancel the voucher and process the refund.- Is there anything else I can help you with?♥2F11♥- (SUGGEST GIFTING) So that your voucher doesn’t go to waste, please feel free to gift your Groupon to a friend or family member. All unredeemed Groupon vouchers are fully transferable. If you choose to do this I would recommend passing on the PDF Groupon as this contains no personal information and although it shows the value of the Groupon, it doesn’t show the purchase price. The PDF can be accessed by logging in to your Groupon account, going to 'My Account' then 'My Orders'. - As the deal is already outside our 14 day cancellation window I am happy to process a full refund in Groupon credits. Groupon credits are simple to use, and are valid for a whole year for you to use towards almost any purchase on www.groupon.co.uk. - The credit is available within 24 hours and is valid for 12 months. - Your Groupon credit will automatically be deducted when you make a purchase.♥REFUND OPTION♥***CREDIT REFUND OPTIONS***- Would you prefer to be refunded in Groupon credits? The credits will be available on your Groupon account immediately and is valid for 12 months- I have just cancel this order and process a refund in credits.- The credit is available within 24 hours and is valid for 12 months. To see your available credit, go to www.groupon.co.uk/mygroupons and log in. You will then be able to see the available credit next to "Groupon Credits balance" on the right hand side of the account page.- Your Groupon credit will automatically be deducted when you make a purchase.- Thank you for contacting us at Groupon UK. Hope you receive your refund shortly. Enjoy the rest of your day***MOP***- A refund to your method of payment will take 5-7 working days. How would you like to proceed?- I have now cancelled your Groupon for xx and refunded the amount of xx back to your method of payment.Please allow up to 5 to 7 working days for the payment to clear back to your account.- Thank you for contacting us at Groupon UK. Hope you receive your refund shortly. Enjoy the rest of your day♥2G9 Wrong Item♥- I'm sorry to hear that you have receive an incorrect item - May I request to have a photograph of the item that you have receive?- I am sincerely sorry to hear that you have received the wrong item. We can assure you this is a rare occurrence and we take instances such as this very seriously. Can you provide photographs of the item received so that we can investigate this matter further?- Let me send you an email right after this conversation and please reply directly to the email with a photograph of the item you have received as an attachment, this will ensure we can provide further assistance. Most smart phones have a camera, I hope this request will not cause too much inconvenience.
♥2G10♥
- I've checked your records and can confirm that this order was shipped on XXX_DATE_XXX.- According to your tracking number, XXX_TRACKING_LINK_XXX, it appears the product was delivered on XXX_DELIVERY_DATE_XXX at XXX_TIME_XXX.- Carriers may scan packages before they've actually reached their destination, so it could be a few days before it arrives. In the meantime, I recommend checking with your neighbours or others who might have accepted the package on your behalf. Carriers sometimes also leave packages in safe places, like behind bushes or on back porches.- I'm so sorry that this happened. Unfortunately, we don't have any additional shipping details regarding your order.- However, according to your tracking number XXX_TRACKING_NUMBER_XXX, it appears the product was delivered. I would recommend checking with your neighbours or others who might have accepted the package on your behalf to see if one of them has it.- If you're unable to locate the package, you can try contacting the courier service to see if they can provide you with a signature confirmation or more specifics regarding where the item was delivered. They may be able to help you track down the delivery, or provide another solution.- Your courier's contact details, and the tracking information for your package, are below:Courier Name: XXX_SHIPPER_XXXWebsite:XXX_SHIPPER_WEBSITE_XXXTelephone:XXX_SHIPPER_PHONE_XXXTracking Number:XXX_TRACKING_NUMBER_XXXTracking Link:XXX_TRACKING_LINK_XXX- If they are unable to resolve this problem, or if there's any other assistance you can send us an email to [email protected]
♥3I6 Damage Item♥- I am sincerely sorry to hear that you have received a damaged item. - We can assure you this is a rare occurrence and we take instances such as this very seriously. Can you provide photographs of the item received so that we can investigate this matter further?- Let me send you an email right after this conversation and please reply directly to the email with a photograph of the item you have received as an attachment, this will ensure we can provide further assistance. Most smart phones have a camera, I hope this request will not cause too much inconvenience.
♥3I3A / 3I3C♥
- Im sorry to hear that you are not happy with your order.- If you think you can live with your order Ill be more than happy to add £xx as a goodwill gesture on your account which will be valid for 12 months and will automatically deducted when you make a purchased - Alternatively you can return the item back to us for a full refund.- Alternatively, you can return the item to us, and I'll be happy to process a full refund as soon as we receive it.
♥1A2 Trouble Buying a deal♥- Im so sorry that you are having a trouble placing the deal.- It sounds like you may be experiencing trouble due to your web browser's cache and/or cookies, which store data collected by your browser about the websites you've visited. Clearing your cache and cookies should fix the issues you've had.- Once you've done this, please return to the website and try to place the order again. You should be all set! Sorry for any inconvenience. - Alternatively if this doesn't work, try to place the order on another device.
♥3I2 Incomplete order♥- I'm very sorry about this incomplete order, since we won't be able to provide you with what's missing I can offer xxx as a good will gesture credit to you Groupon account that being said you can place the missing order again at no cost, - Alternatively you can return the item back to us for a full refund.- Alternatively, you can return the item to us, and I'll be happy to process a full refund as soon as we receive it.
♥MERCHANT CALL UK♥- Thanks for your interest! You can find out about the relationship between Groupon and the businesses that we feature here: https://www.groupon.co.uk/merchant- After you have had a browse, please fill out the 'Get Featured' form to register your interest and arrange for one of our consultants to contact you. Alternatively, please call: 44 203 510 2248 to speak to one of our Groupon consultants directly.- You can reach our merchant center through 44 (0) 203 510 2454.- Our merchant center is open from Monday-Friday between 9am - 6pm GMT.- You can also check our website http://www.grouponworks.co.uk♥MERCHANT CALL IE♥- Thanks for your interest! You can find out about the relationship between Groupon and the businesses that we feature here: http://www.grouponworks.ie- After you have had a browse, please fill out the 'Get Featured' form to register your interest and arrange for one of our consultants to contact you. Alternatively, please call: 353 818 259 101 to speak to one of our Groupon consultants directly.- You can reach our merchant center through 353 818 259 101- Our merchant center is open from Monday-Friday between 9am - 6pm GMT.- You can also check our website: http://www.grouponworks.ie.